This release includes new features, improvements, and fixes.
What's New!
New Service Desk
Vorex has a brand new service desk experience. Navigate to My Profile > Preferences > Service Desk Experience > New view to enable the new ticketing interface.
Deep links
Deep-link Contracts: Users can easily access the contract information of a ticket by clicking on the Contract deep link. When the deep link is clicked a new tab with the Contract details will be presented.
Enhancements
- The Resolve button is available for a 1-click ticket closure.
- The Company phone field is added under the Account field, to populate phone numbers.
- Visual enhancements for the ticket side panel. The Details section is now placed on top, followed by the Contact.
- The filter funnel icon in activities is enhanced.
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When adding an asset to a ticket, clear the contact filter to see all the assets linked to the CRM account.
Release Notes
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Service Desk
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The last login name field is available in the search section of the hardware assets.
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RMM Integration
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Pagination has been added for the Custom Asset location mapping to show all machine groups. By default, 50 records will be displayed per page.
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New Service Desk
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The start date for a time entry is shown in the activities pane.
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New Service Desk
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Add contact shortcut is enhanced to pick up the typed text from the search to first and last name fields.
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New Service Desk
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Fixed: When sharing a view, the search by specific queues or employees was not displaying correct results.
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Xero Integration
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Fixed: "Object reference not set to an instance of an object" error when trying to export Account Code to Xero Australian Version.
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Service Desk
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Fixed: In a Workflow, Ticket sender: NOT LIKE was not respecting the "%" separator.
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Service Desk
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Fixed: Emails with the body having <> tags were skipped by the parser.
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Finance
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Fixed: Invoice generated from ad-hoc reports did not preserve all filters on the related reports.
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CRM
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Fixed: Accounts with the special character ', did not show up in the search results.
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