Ask the Community
Groups
What can I do if I have forgotten my Kaseya SaaS username? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p><br>I am a Kaseya SaaS customer and have forgotten my username, what can I do?<br><br><strong>ANSWER</strong></p> <p><br>There are a couple of options here.</p> <p>1. Firstly, if there is another user in your organization that can still log in, ask them to log in to Kaseya VSA Page then go to the System Tab -> Users -> User Security page.</p> <p>Here they will see a list of all the users, and they can reset the password.</p> <p>Hopefully be able to refresh your memory<br><br>2. If there are no other users who can help, create a support ticket by visiting - <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.net">https://helpdesk.kaseya.net</a></p> <p>The support team will need to know your email address, and also your company name. With this information, they will be able to find your details and assist you.<br><br><strong>TIPS & TRICKS</strong></p> <p><br>Your username is usually your email address which you registered with Kaseya, so try this first.</p> <p>Also check your email, as you will have received a welcome mail when you signed up, this will most likely have gone to the same address that you use for your login</p> </article> </main>