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Vorex (v5.3.0) - July 2021 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This release includes new features, improvements, and fixes.</p> <p><strong>What's New! </strong></p> <h4 data-id="new-service-desk">New Service Desk</h4> <p>Vorex has a brand new service desk experience. Navigate to My Profile > Preferences > Service Desk Experience > New view to enable the new ticketing interface. </p> <ul><li> <strong>Contacts shortcut </strong><br><ul><li>The ability to create a contact from the ticket is added in the new view.</li> <li>Type your text and click on Add Contact and fill the form. <img src="https://us.v-cdn.net/6032361/uploads/migrated/P2BIB3TZZWJ1/blobid0.jpg" alt="blobid0.jpg" width="300" height="300" class="embedImage-img importedEmbed-img"></img></li> </ul></li> <li> <strong>Views</strong> <ul><li>A "System Default" view is added and will be used as default if no view was previously selected by the user.</li> </ul></li> </ul><h4 data-id="quotes">Quotes</h4> <p>Vorex is refactoring the quotation experience. This experience will include feature enhancements and a new look and feel. </p> <ul><li> <strong>Accounts and Contact shortcut: </strong>The ability to create an account and contact is added to Quotes. <br><ul><li>Select By CRM Account > <strong>Add Account</strong><br></li> <li>Select an Account/Project/opportunity > <strong>Add Contact</strong></li> </ul></li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/5II4Q1G1503F/mceclip0.png" alt="mceclip0.png" width="400" height="400" class="embedImage-img importedEmbed-img"></img></p> <h4 data-id="bms-rest-apis-v2">BMS Rest APIs V2</h4> <ul><li> <p><span data-contrast="auto">BMS has a REST API which is documented using Swagger. On SwaggerUI, you can view all the endpoints and try them.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>Here is a how-to <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/4402689767697-BMS-Rest-APIs-V2">guide</a>. </p> </li> </ul><h1 data-id="release-notes">Release Notes</h1> <table data-tablestyle="MsoTableGrid" data-tablelook="1696"><tbody><tr><td> <p>New Service Desk</p> </td> <td> <p><strong>Fixed: </strong>The position of the cursor changes with the arrow Up or Down keys</p> </td> </tr><tr><td> <p>New Service Desk</p> </td> <td> <p><strong>Fixed: </strong>Ticket > Add Expense, A negative value in the Mark up/down field threw an error.</p> </td> </tr><tr><td> <p>New Service Desk</p> </td> <td> <p><strong>Fixed:</strong> When adding time entries, Inactive work types were seen in the dropdown.</p> </td> </tr><tr><td> <p>New Service Desk</p> </td> <td> <p><strong>Fixed: </strong>Time entries were inserted under an incorrect Timesheet.</p> </td> </tr><tr><td> <p>Service Desk</p> </td> <td> <p><strong>Fixed</strong>: Ticket > Print > Notes includes activity added by a contact.</p> </td> </tr><tr><td> <p>Multi-tenant</p> </td> <td> <p><strong>Fixed</strong>: Merging of tickets from Parent tenant to Child tenant threw an error.</p> </td> </tr><tr><td> <p>Service Desk</p> </td> <td> <p><strong>Fixed</strong>: HTML Zerowidthspace cleanups are added for URLs.</p> </td> </tr><tr><td> <p>Service Desk</p> </td> <td> <p><strong>Fixed</strong>: Deleting a service call now removes the entry on the synced calendar.</p> </td> </tr><tr><td> <p>Finance</p> </td> <td> <p><strong>Fixed:</strong> Billing automation jobs using an ad-hoc template failed to generate the Invoice PDF.</p> </td> </tr><tr><td> <p>API</p> </td> <td> <p><strong>Fixed: </strong>For a task imported via API, the Status field wasn't updated.</p> </td> </tr></tbody></table> </article> </main>