Ask the Community
Groups
BMS (v5.2.0) - June 2021 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This release includes new features, improvements, and fixes.</p> <p><strong>What's New! </strong></p> <p><strong>New Service Desk</strong></p> <p>BMS has a brand new service desk experience. Navigate to My Profile > Preferences > Service Desk Experience > New view to enable the new ticketing interface. </p> <ul><li> <strong>Deep links</strong> <ul><li>Users can easily access the Account, Location, Contact information of a ticket by clicking on the deep link for<em> View in BMS</em>. When the deep link is clicked a new tab for the respective modules will be presented.</li> <li><em>View in IT Glue</em> will enable access to Organization, Contact, Location, and Configuration data. <br>Users will have to be authenticated to IT Glue to use the deep links.</li> </ul></li> <li>Ticket List Views now have a page title and breadcrumbs.</li> </ul><p><strong>Quotes</strong></p> <p>BMS is refactoring the quotation experience. This experience will include feature enhancements and a new look and feel. </p> <ul><li>The visibility of effective margins for a quote is available in the Summary toolbar. <br>Users can set margin value per line item, in ($) or (%).</li> </ul><h1 data-id="release-notes">Release Notes</h1> <table data-tablestyle="MsoTableGrid" data-tablelook="1696"><tbody><tr><td data-celllook="0"> <p>Finance</p> </td> <td style="height: 20px;"> <p>The Classic invoice template, "Summary Time Totals, Product Charges, and Time Notes" is now available via Ad Hoc Reporting. Select a template <X>, and then select attachments <A>, <B>, and <C>.</p> </td> </tr><tr><td>Reports</td> <td style="height: 20px;"> <p>In Ad-Hoc Reports, for Service Desk > Tickets category, the Worktype field is added. Users can select this field in Sorts, Filters, and Layouts and report on the Worktype selected on a ticket.</p> </td> </tr></tbody></table><hr></hr><table data-tablestyle="MsoTableGrid" data-tablelook="1696"><tbody><tr><td> <p>Service Desk</p> </td> <td> <p><strong>Fixed</strong>: Unknown ticket created from an email containing bad HTML tags failed to load. </p> </td> </tr><tr><td>API</td> <td style="height: 40px;"> <p><strong>Fixed</strong>: When trying to update a product using the Rest API /inventory/products/{Product ID} error 500 was seen</p> </td> </tr><tr><td>API</td> <td> <p><strong>Fixed</strong>: API endpoint to Get all tasks filtered by name failed with an error.</p> </td> </tr><tr><td>API</td> <td> <p><strong>Fixed</strong>: API endpoint to GET project tasks returned incorrect results. </p> </td> </tr><tr><td> <p>General</p> </td> <td> <p><strong>Fixed</strong>: My Queue folder displayed an incorrect ticket count.</p> </td> </tr><tr><td> <p>General</p> </td> <td style="height: 20px;"> <p><strong>Fixed</strong>: Corrected suggested Dutch and Italian translations.</p> </td> </tr><tr><td>Xero</td> <td> <p><strong>Fixed</strong>: Invoice exports to Xero failed due to API limitations. </p> </td> </tr><tr><td>New Service Desk</td> <td> <p><strong>Fixed</strong>: When adding a related ticket, search by open date was not returning the correct tickets.</p> </td> </tr><tr><td>New Service Desk</td> <td> <p><strong>Fixed</strong>: Users were unable to add time entry using the mobile app.</p> </td> </tr><tr><td>New Service Desk</td> <td> <p><strong>Fixed</strong>: Tickets were not sorted by status. </p> </td> </tr><tr><td>New Service Desk</td> <td> <p><strong>Fixed: </strong>Replies to a ticket were sent in plain text.</p> </td> </tr><tr><td>Projects</td> <td> <p><strong>Fixed</strong>: When sorting on my open projects for complete status shows incorrect results.</p> </td> </tr><tr><td>RMM Integration</td> <td> <p><strong>Fixed</strong>: Assets synced from RMM contained HTML characters on login name, last login name, and current user fields.</p> </td> </tr></tbody></table><p> </p> <p> </p> </article> </main>