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"Oops. Something went wrong" error message. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question: </strong>When navigating within the VSA, instead of the desired page loading, I get an error message that states "<em>Oops. Something went wrong</em>". What does this mean?</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/INYU4FHMACPF/image.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Answer:</strong><strong> </strong>The actual error code should be recorded in:<em>< KaseyaInstallDirectory>\Kaseya\WebPages\errors\webErrorLog.txt</em></p> <p><strong>Note: </strong>You can navigate to this directory to obtain the error message to further troubleshoot. If you are unsure of what the error means, please visit <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">helpdesk.kaseya.com</a> and submit a ticket with the attached log (specifying the time stamp of the error in question) and the specific page within the VSA that displayed the error:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/Z0VFI21UYUHS/image.png" width="918" height="385" alt="image" class="embedImage-img importedEmbed-img"></img></p> </article> </main>