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Some Kaseya Services 'StoppedByService' - On-Premise Customers Only. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>After applying a Kaseya patch, or upgrading the KServer, I am getting the following notification in the UI (notification bar area). How can we fix this?</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/LRYL0KT0AGZO/screenshot.png" alt="Screenshot.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Possible Cause: </strong>The KServer believes that these Kaseya services are still installing, when in reality they are not; because the <strong>messageSysStatus</strong> value in the <strong>siteParams</strong> table is currently set to <strong>1</strong>. </p> <p><strong>Fix:</strong></p> <ul><li>Run this query via SQL Management Studio: </li> </ul><p><em>USE ksubscribers</em><br><em>SELECT messageSysStatus FROM siteParams</em></p> <ul><li>Only if the above SELECT statement returns a <strong>1</strong>, you'd set this value to <strong>2</strong>, otherwise reach out to <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new">Kaseya Support</a>.</li> <li>You can set this value to <strong>2</strong> by running this query via SQL Management Studio:</li> </ul><p><em>USE ksubscribers</em><br><em>UPDATE siteParams</em><br><em>SET messageSysStatus = 2</em></p> <ul><li>Once this is set to <strong>2</strong>, go ahead and make sure all Kaseya services are <strong>Started</strong>.</li> <li>Verify if the notification no longer pops up in the VSA. </li> </ul><p> </p> <p><strong>Applies to:</strong> VSA 9.3, 9.4, 9.5.</p> </article> </main>