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9.5.6a (9.5.6.2815) Maintenance Release - 18 June 2021 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><span lang="EN-US" data-contrast="auto">The VSA 9.5.6.2815 release includes bug fix described in the topic below. For minimum system and agent requirements, see these topics in the </span><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%23home.htm" rel="noreferrer noopener nofollow"><span lang="EN-US" data-contrast="none"><span data-ccp-charstyle="Hyperlink">Kaseya R95 System Requirements Guide</span></span></a><span lang="EN-US" data-contrast="auto">: </span><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%2311465.htm" rel="noreferrer noopener nofollow"><span lang="EN-US" data-contrast="none"><span data-ccp-charstyle="Hyperlink">Kaseya Server Minimum Requirements & Configuration</span></span></a><span lang="EN-US" data-contrast="auto"> </span>and <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%23home.htm" rel="noreferrer noopener nofollow"><span lang="EN-US" data-contrast="none"><span data-ccp-charstyle="Hyperlink">Agent Minimum Requirements</span></span></a><span lang="EN-US" data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">This release requires agent version <strong>9.5.0.23</strong>. Be sure to update your Windows, Mac, and Linux agents after installing this release. </span></div> <h1 data-id="bug-fixes"><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Bug Fixes </span></h1> <h3 data-id="authentication"><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Authentication</span></h3> <p><span data-contrast="auto">Fixed an issue where the latest versions of Firefox, Chrome, and Edge failed to authenticate third-party integration (TAP) modules, including Spanning O365 Backup and Unitrends. When attempting to access modules, VSA login page would be displayed instead of expected content.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p> <h3 data-id="pre-requisites"> <span data-contrast="none">Pre-requisites</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This fix is dependent on recent updates to .NET Framework being installed on the VSA server.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">Server 2012 R2 - </span></strong><span data-contrast="auto">Must have “Security and Quality Rollup for .NET Framework” from </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Ftopic%2Fsecurity-and-quality-rollup-for-net-framework-3-5-4-5-2-4-6-4-6-1-4-6-2-4-7-4-7-1-4-7-2-4-8-for-windows-8-1-rt-8-1-and-windows-server-2012-r2-kb5003781-b6cad110-39b3-4bb2-821f-68b142e36995"><span data-contrast="none">December 2019</span></a><span data-contrast="auto"> or later. Please note that this will be displayed in Windows Update as an “optional” update.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="auto">Server 2016 or 2019 - </span></strong><span data-contrast="auto">Must have “Cumulative Update for Windows Server” from December 2019 or later.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 data-id="known-issues"> <span data-contrast="none">Known Issues</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span> </h3> <ul><li> <span data-contrast="auto">VSA server cookies must be cleared from browser before fix will take effect: -</span> <br><ul><li> <span data-contrast="auto">Load VSA</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">Click F12 to access Dev Tools</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">Click on Application tab > Storage > Cookies – right click on VSA server address and click Clear.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">Refresh page using F5, then login to VSA (you will need to re-authenticate with 2FA if device was remembered)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> <li> <span data-contrast="auto">The fix for the third-party integration issue introduces a new issue where Service Desk module cannot be accessed from inside the Live Connect application. </span><em><span data-contrast="auto">User Portal and Live Connect web interface are NOT affected</span></em><span data-contrast="auto">. This will be corrected in a future release. </span> <ul><li> <span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"></span><strong><span data-contrast="auto">Workaround</span></strong><span data-contrast="auto"> – use VSA web interface with a machine-based filter, or Live Connect web interface, to access Service Desk tickets for a specific machine.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"></span> </li> </ul></li> <li> <span data-contrast="auto">Introduces a new issue where certain pages in Traverse module return Oops error page. This will be corrected in a future release.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> <ul><li> <span data-contrast="auto">Traverse > Monitoring > Network Map;</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> <br></span> </li> <li data-leveltext="%2." data-font="Calibri" data-listid="3" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <span data-contrast="auto">Traverse > Reporting > Dashboards.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"></span> </li> </ul></li> </ul><h4 data-id="to-use-live-connect-web-interface"> <span data-contrast="auto">To use Live Connect web interface:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </h4> <ol><li> <span data-contrast="auto"> Enter <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2F%3Cserver-address%3E%2Fliveconnect">https://<server-address>/liveconnect</a> in web browser.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> </li> <li> <span data-contrast="auto"> Log in to your account.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto"> Click on any machine to open Live Connect session - the Ticket function should display the same Service Desk content that would usually be available in Live Connect app.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ol><p> </p> <p> </p> </article> </main>