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Vorex (v4.0.38) - Nov 2020 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This release includes new features, improvements, and fixes.</p> <h1 data-id="release-notes">Release Notes</h1> <table data-tablestyle="MsoTableGrid" data-tablelook="1696"><tbody><tr><td data-celllook="0"> <p>Reports</p> </td> <td> <p>In Ad-Hoc Reports, the Finance > Invoice Details category has a new <em>Invoice Posted Date</em> field, so that users can report on when the invoice was posted.</p> </td> </tr><tr><td data-celllook="0">Reports</td> <td> <p>In Ad-Hoc Reports, the Finance > Invoice Design Details category has a new <em>Resolution Summary</em> field so the user can report on the note added to the ticket at the time it was resolved.</p> </td> </tr><tr><td>Reports</td> <td> <p>In Ad-Hoc Reports, the Inventory > Product Availability By Location category has been added so that users can report on in-stock inventory and the serial numbers.</p> </td> </tr><tr><td>Azure Integration</td> <td> <p>The integration with Azure AD was disconnecting intermittently. Additional retries have been added to improve stability.</p> </td> </tr><tr><td>Azure Integration</td> <td> <p>When an AD user is assigned to multiple mapping rules with different role types, the user role will be created as a Contact or Client portal or Employee related to the first ordered mapping rule.</p> </td> </tr><tr><td>User Help</td> <td> <p>The help icon now redirects to helpdesk.kaseya.com where the PSA knowledge base articles are hosted. The existing help is now deprecated but is still available <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FBMS%2F%23home.htm" rel="noopener nofollow">here.</a></p> </td> </tr></tbody></table><table data-tablestyle="MsoTableGrid" data-tablelook="1696"><tbody><tr><td>Client Portal</td> <td> <p><strong>Fixed:</strong> On the Client Portal, the edit functionality was available to users for notes entered by technicians. </p> </td> </tr><tr><td> <p>CRM</p> </td> <td> <p><strong>Fixed: </strong>Under CRM > Contacts, the system reverted the user's Bill By Asset selection back to the default option.</p> </td> </tr><tr><td>Finance</td> <td> <p><strong>Fixed: </strong>After all periods on a contract were posted, and a contract was extended, billing generated a duplicate line item for the last posted period.</p> </td> </tr><tr><td>Email Parser</td> <td> <p><strong>Fixed: </strong>For parsers that have ProofPoint as part of the SPAM routing, emails were stripped of images before their content was included in tickets.</p> </td> </tr><tr><td>Reports</td> <td> <p><strong>Fixed: </strong>In Ad-Hoc Reports, in the CRM > Contacts category, the Created By field reported the incorrect value.</p> </td> </tr><tr><td>Reports</td> <td> <strong>Fixed</strong>: In Ad-Hoc Reports, in the Service Desk > Ticket category, "Resolution Time" and "Response Time" fields now display the correct date and time format.</td> </tr><tr><td>Workflows</td> <td> <p><strong>Fixed: </strong>Cloned workflows retained the created date of the original workflow.</p> </td> </tr><tr><td>Workflows</td> <td> <p><strong>Fixed: </strong>Workflows that updated Issue Type did not set the field as specified in the workflow if Sub-Issue Type was populated when the workflow triggered.</p> </td> </tr><tr><td>Service Desk</td> <td> <p><strong>Fixed: </strong>For recurring tickets, the system reverted the user's edits to CCs and Secondary Assignees to their previous values.</p> </td> </tr><tr><td>Service Desk</td> <td> <p><strong>Fixed: </strong>On the Hardware Asset List, the Contact column was empty for assets that did have a Contact.</p> </td> </tr><tr><td>Service Desk</td> <td> <p><strong>Fixed: </strong>Users could sometimes not add the desired contact to a hardware asset because the contact drop-down did not populate correctly.</p> </td> </tr><tr><td>Service Desk</td> <td> <p><strong>Fixed: </strong>When notes containing images were added to a ticket from the parent tenant, the image did not display in the child tenant.</p> </td> </tr><tr><td>Integrations</td> <td> <p><strong>Fixed: </strong>The QuickBooks Desktop Connector sometimes created an erroneous account when importing payments for a child customer.</p> </td> </tr><tr><td>Azure Integration</td> <td> <strong>Fixed:</strong> The integration with Azure AD was disconnecting intermittently. Additional retries have been added to improve stability. <p><strong> </strong></p> </td> </tr><tr><td>RMM Integration</td> <td> <p><strong>Fixed: </strong>When tickets were created in the PSA for Continuum RMM, the default contract was not automatically associated, though it should have been.</p> </td> </tr><tr><td>RMM Integration</td> <td> <p><strong>Fixed: </strong>When tickets were created in the PSA for Continuum RMM, those tickets did not reflect the timezone setting in Continuum.</p> </td> </tr></tbody></table> </article> </main>