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Event Service, Sync Service and/or Pluginhost Service start, but then stop again after a short period - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong><br>You are finding that the Event Service, Sync Service and/or Pluginhost Service start, but then stop again after a short period<br><br><strong>CAUSE</strong><br>There are a few reasons for this, but by far the most common is as follows.<br>When an update or re-apply schema is run, a "flag" is set in the database to let other parts of the system know that the server is under maintenance.<br>When these services start, they check this flag and find that the server is in this state and will then stop themselves to allow the maintenance to complete.<br>To confirm that this is the case, perform the following steps<br><br>1. Check c:\kaseya\logs\services\XXXXX.log (where XXXXX is the name of the service that has failed), for example: KaseyaPluginHostServer.exe.log<br><br>2. Starting at the bottom, read up and look for <br><br>18/02/2015 17:08:59, INFO, "siteParams.messageSysStatus set to 1. Shutting Down.", "NULL", "NULL"<br><br>This "set to 1" is the flag that means that the server is under maintenance.<br><br><strong>WORKAROUND / RESOLUTION</strong><br><br>If you see the message above in the log, then take the following steps<br><br>1. Log in to the Windows Desktop of the kaseya server<br>2. click start -> Reinstall Database Schema<br>3. Watch this and wait for completion<br><br>If the process completes, you will be returned to the log in page. This successful completion of the re-apply schema will have set the flag to "ready" in the database and the services will now start and stay started.<br><br><strong>ADDITIONAL INFORMATION</strong><br>If you see any errors when running the re-apply schema, let us know.<br>Raise a ticket at <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com">https://helpdesk.kaseya.com</a>. Include a screenshot of the error that you see and mention that you have looked at this KB article.<br><br></p> </article> </main>