Ask the Community
Groups
Login to the Kaseya VSA fails with error "Either BOF or EOF is true..... on /access/logon.asp, line 555" - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Kaseya Login does not work with error message shown below</p> <p><em>ADODB.Field (0x-7ff5f433) </em></p> <p><em>Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record. </em><br><em>/access/logon.asp </em><br><em>/access/logon.asp, line 555</em></p> <p><img src="/attachments/token/NA1RHriVKVFzfT0tT9JqWb8Sg/?name=All+Notebooks+-+nirajandps%40gmail.com+-+Evernote_20150209_18-44-50.jpg" alt="All_Notebooks_-_nirajandps_gmail.com_-_Evernote_20150209_18-44-50.jpg" width="532" height="438" class="embedImage-img importedEmbed-img"></img> </p> <p><strong>CAUSE</strong></p> <div> <p>The root cause of this is that a value in the database has not been set correctly.</p> <p> </p> </div> <p><strong>RESOLUTION</strong></p> <p>Please log into your kaseya server and please browse to below shown URL</p> <div> <p><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Flocalhost%2Finc%2Fgetcheck.asp">http://localhost/inc/getcheck.asp</a></p> <p>You can also browse to below URL </p> <p><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2F%3Cvsa">http://<vsa</a> address>/inc/getcheck.asp</p> <div>This should come back as check complete.The absence of a row in either table after an attempt to report/fetch license information is the culprit most of the times.</div> <p>If this does not fix the issue, please open a high priority case with Kaseya Support</p> <p><strong>APPLIES TO</strong></p> <p><strong>Kaseya On Premise versions only</strong></p> </div> <p> </p> </article> </main>