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System Check Fails when running Kinstall with Firewall Configuration Issue - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> </div> <h3 data-id="problem"><strong> Problem: </strong></h3> <div> </div> <div>When running the kaseya installer(Kinstall)l Firewall system check fails and fix it option does not fix this issue.</div> <div> </div> <div> </div> <div> <div><img src="/attachments/token/Wj6vF1SJYEuZa5ISxYz8qX6d2/?name=000430.jpg" alt="000430.jpg" class="embedImage-img importedEmbed-img"></img></div> <div> <img alt="" src="src" class="embedImage-img importedEmbed-img"></img><br> <div> </div> <h3 data-id="n-a"> </h3> <h3 data-id="cause"><strong>Cause:</strong></h3> <div> </div> <div>Kaseya performs a System Check of firewall settings on the system hosting your Kaseya Server.</div> <div>It will check for port 80,443,5721 inbound/outbound on the windows firewall, if these are not allowed then it will fail in the system check.</div> <div> </div> <div> </div> <h3 data-id="resolution"><strong>Resolution:</strong></h3> <div> </div> <div>If the fix it option does not resolve this issue then here is the manual method. </div> <div>Copy the below command in Command prompt and execute it. </div> <div> </div> <div> </div> <div>rem Open Kaseya Default Agent TCP Inbound and Outbound<br> netsh advfirewall firewall add rule name="Kaseya Default Agent TCP" dir=in action=allow protocol=TCP localport=5721<br> netsh advfirewall firewall add rule name="Kaseya Default Agent TCP" dir=out action=allow protocol=TCP localport=5721<br><br> rem Open Kaseya Default Agent UDP Inbound and Outbound<br> netsh advfirewall firewall add rule name="Kaseya Default Agent UDP" dir=in action=allow protocol=UDP localport=5721<br> netsh advfirewall firewall add rule name="Kaseya Default Agent UDP" dir=out action=allow protocol=UDP localport=5721<br><br> rem Open Kaseya HTTP Inbound and Outbound<br> netsh advfirewall firewall add rule name="Kaseya HTTP" dir=in action=allow protocol=TCP localport=80<br> netsh advfirewall firewall add rule name="Kaseya HTTP" dir=out action=allow protocol=TCP localport=80<br><br> rem Open Kaseya HTTPS Inbound and Outbound<br> netsh advfirewall firewall add rule name="Kaseya HTTPS" dir=in action=allow protocol=TCP localport=443<br> netsh advfirewall firewall add rule name="Kaseya HTTPS" dir=out action=allow protocol=TCP localport=443</div> <div> </div> <div>Re run the test and windows firewall configuration will pas the system check. </div> <div> </div> <h3 data-id="applies-to">Applies to </h3> <div>On premise versions (R7 and Above)</div> <div> </div> <div> </div> </div> </div> </article> </main>