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Cannot remove Master role - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Question:</p> <p>I go to system -> user security -> Users-> Roles and try to remove the role from a user, but i only get an button telling me to "Cancel".</p> <p>The user in question is member of the Master Role/Scope</p> <p>How can I remove this Role/Scope from the user?</p> <p> </p> <p>Answer:</p> <p>All users on the system must have at least one role and scope assigned to them.<br>If you have a Master role, then you must have the master scope - it is a requirement of the system.<br><br>You cannot leave a user without a Role and Scope, so removing the master role from the user, will automatically remove the Master scope, and this will leave the user without a scope.</p> <p>To avoid this issue, make sure that the user has more than one role/scope assigned to them, before trying to remove the Master Role/Scope from the user</p> </article> </main>