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LiveConnect Not Working on VDI Systems - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">PROBLEM</h3> <p>LiveConnect doesn't work or establish KLC session when attempting to connect to VDI systems which uses persistent floating disk.</p> <h3 data-id="resolution">RESOLUTION</h3> <p>Please follow the below steps:</p> <ol><li>Make sure that your VSA is on the latest patch and that your Live Connect application is up to date on the admin machine.</li> <li>Close all open Live Connect Windows.</li> <li>Open Windows Explorer by pressing the 'Windows Key' + 'E'</li> <li>Go to this directory '%APPDATA% <strong>(C:\Users\username\AppData\Roaming)</strong> </li> <li>If the 'Kaseya' folder doesn't exist, please create it under <strong>C:\Users\username\AppData\Roaming\kaseya</strong> </li> <li>Place the attached <em><strong>'LiveConnect.ini'</strong></em> file in the <em><strong>'%APPDATA%\Kaseya'</strong></em> folder</li> </ol><p> </p> </article> </main>