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PSA | Ways to create tickets - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> Introduction </p> <p>This guide provides a summary of different ways one can create a ticket in PSA. Using any of the below-mentioned methods one can create tickets for your organization. </p> <p><strong>Manual Ticketing</strong></p> <p>Use our Service Desk module to create tickets in the app. Refer to this <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360016789198%25C2%25A0" rel="noopener nofollow">guide</a> to get started with manual ticketing. </p> <p><strong>Email Parser</strong></p> <p>PSA helps your parse emails from your organization mailboxes and convert them to tickets. Your mailbox can be saved in our parser setup and convert the emails to tickets. This <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360016273578-Ticketing-with-Email-parser%25C2%25A0" rel="noopener nofollow">guide</a> will help you with the steps to set up a parser. </p> <p><strong>Recurring Tickets</strong></p> <p>Recurring tickets help you create tickets for repetitive tasks. The <strong>Recurring Master Tickets</strong> page creates a series of "child" tickets for your recurring support issue. This <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360016732017" rel="noopener nofollow">guide</a> will help you understand how this works. </p> <p><strong>Ticketing for a Client portal user</strong></p> <p>With the successful setup of a client portal account, the end-user can log in to their portal and submit tickets, and review tickets created by them. Refer to these guides to <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360015417917-Setting-up-RMM-VSA-Client-portal-access-in-PSA" rel="noopener nofollow">set up</a> and <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360016024978-Working-with-Client-Portal-access" rel="noopener nofollow">use</a> the Client portal. </p> <p><strong>Ticketing with Monitoring Integration</strong></p> <p>PSA support built-in RMM integration with VSA and Continuum. Alerts triggering a ticket will be created in PSA when this is setup. Here are the setup links for <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360017159338-PSA-Integration-with-Continuum" rel="noopener nofollow">Continuum</a> and <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360011641338--RMM-Integration-Setup-BMS-VSA" rel="noopener nofollow">VSA</a> to help you get started with this. </p> <p><strong>APIs </strong></p> <p>Make use of our public APIs to create tickets. The API call to create a ticket is</p> <div>POST <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fserver_name%2Fapi%2Fservicedesk%2Ftickets">https://server_name/api/servicedesk/tickets</a>.</div> <p>Use this API <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fbms.kaseya.com%2Fapi%23bmsapi%25C2%25A0" rel="noopener nofollow">guide </a>to work with APIs. Import APIs are mostly for Historical data/tickets and by design don't trigger workflows.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/7X9RHRO7J68O/mceclip0.png" alt="mceclip0.png" class="embedImage-img importedEmbed-img"></img></p> </article> </main>