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Know the product | PSA | Kaseya BMS - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>About PSA</p> <p>This article provides you with collective information on common questions about PSA. PSA system is cloud-based and is hosted on four different servers based on geo locations and your product subscription. Below are our PSA servers. </p> <ol><li><strong>US server</strong>: <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fbms.kaseya.com%2F">https://bms.kaseya.com</a></li> <li><strong>UK server</strong>: <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fbmsemea.kaseya.com%2F">https://bmsemea.kaseya.com</a></li> <li><strong>APAC server</strong>: <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fbmsapac.kaseya.com%2F">https://bmsapac.kaseya.com</a></li> <li><strong>Vorex</strong>: <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.vorexlogin.com%2FOAuth%2FIntegrationCallback.aspx">https://www.vorexlogin.com</a> (Vorex is generic and is hosted on a US server) </li> </ol><p><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F115001086732" rel="noopener nofollow">IP addresses</a> are as follows: </p> <ul><li> <strong>bms.kaseya.com: </strong>52.144.52.4</li> <li> <strong>bmsemea.kaseya.com: </strong> 212.54.132.109</li> <li> <strong>vorexlogin.com: </strong>52.144.52.202</li> <li> <strong>bmsapac.kaseya.com:</strong>13.55.204.127</li> </ul><p> Integrations</p> <p>PSA has inbuilt integration with the following platforms. </p> <ul><li>Documentation tool - <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360011344777" rel="noopener nofollow">ITGlue</a> </li> <li>Financial tools <ul><li> <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360018218878-Integrating-with-PSA-and-Xero" rel="noopener nofollow">Xero</a>, Quickbooks Desktop, Quickbooks Online. </li> </ul></li> <li>Quoting - <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360009947198-QuoteWerks-Desktop-Integration-Setup" rel="noopener nofollow">Quotewerks</a> </li> <li>Calendar <ul><li>Cronofy, Outlook</li> </ul></li> <li>RMM tools <ul><li> <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Fsections%2F360004723037-PSA-RMM-Integration" rel="noopener nofollow">VSA</a>, <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360017159338" rel="noopener nofollow">Continuum</a> </li> </ul></li> <li>Active Directory/IAM <ul><li> <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360010786437-Single-Sign-on-with-Passly" rel="noopener nofollow">Passly</a>, <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360016939578" rel="noopener nofollow">Okta</a>, <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360009901418-Azure-AD-Integration" rel="noopener nofollow">Azure</a> etc</li> </ul></li> </ul><p>We have open API options to connect with other applications. Our consumers use bearer tokens to authenticate and set up various integrations. Our Rest API <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F4402689767697-BMS-Rest-APIs-V2" rel="noopener nofollow">guide</a> helps you with generating keys and identifying objects. Here's a link to our <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.kaseya.com%2Fintegrations%2F" rel="noopener nofollow">TAP </a>integrations. </p> <p> Backup </p> <div> <ul><li>BMS IIS Server backed up once a month – usually when there is a new release.</li> <li>BMS SQL Server backed up daily. 10-day retention, in addition - 1 week and 1 month of last Full backups are retained.</li> <li>BMS Databases, daily backup. 10-day retention, in addition - 1 week and 1 month of last Full backups are retained.</li> <li>BMS Storage Server, daily backup. 10-day retention, in addition - 1 week and 1 month of last Full backups are retained.</li> <li> Weekly Full and Monthly Full backups are replicated to Unitrends Cloud. </li> </ul><p> Recovery </p> <p>All the data in the database is audited, all the changes done in a tenant in the PSA are logged. Our database team can provide you with the data that needs to be recovered. We cannot restore anything that was accidentally deleted. We have a restore option on the whole database for PSA as disaster recovery but not a row-level restore.<br></p> <p> Data Export </p> <p>All of your company's data on a UI and database level is accessible via our <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360016045751-Where-can-I-find-Ad-Hoc-Report-help-documents-for-BMS-" rel="noopener nofollow">reporting</a> module. You can create reports and export them. We also provide you with inbuilt system reports which can be cloned and modified for your use. </p> <p> Imports </p> <p>We have the facility to import data using the Import feature in the software. Module-specific templates are available and data is supported in excel formats. </p> <p> Security </p> <div> <ul><li> Our system is cloud-based and the data is stored on different products like Azure, AWS, private, etc. </li> <li> Kaseya’s datacenter, the drives are encrypted at rest. </li> <li> Our Security Audits are done and the SOC2T2 report can be requested under security NDA with help from your Account managers. </li> </ul><p> Data migration </p> <p>If you are migrating from a different platform we support data import. Other systems usually are imported through manual excel sheets. We support any platform that allows API's to download the data like Connectwise or Autotask. <br>For Tigerpaw we require a full DB backup from you as Tigerpaw has no APIs that we can use to download the data.<br></p> </div> </div> <p> Releases </p> <p>Our feature and patch releases are typically planned for 30 days. Each sprint lasts for tentatively a month or more. Every release is followed by release notes and guides updated in <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Fsections%2F360001237677-Release-Notes" rel="noopener nofollow">this</a> section. </p> <p> Support and Feature Requests</p> <p>We have support teams that can be reached over the phone, chat, or ticket for any issues or queries about your PSA. Chat and phone options are available on the <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.kaseya.com%2Fproducts%2Fbms%2F" rel="noopener nofollow">product</a> and <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb" rel="noopener nofollow">helpdesk</a> page. You will have to be logged in to your profile on our helpdesk platform. </p> <p>The <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Fcommunity%2Ftopics%2F201109368-Feature-Requests-Business-Management-Solution-BMS-" rel="noopener nofollow">community</a> page is where our customers file feature requests. These are actively monitored by the product owners. </p> <p> Knowledge base</p> <p>Our module and feature guides are documented in our helpdesk. You can navigate via our <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb%2Farticles%2F360014300117-Welcome-to-Kaseya-BMS-" rel="noopener nofollow">landing</a> page, Google search, or manual search in our <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fkaseya%2Fhc%2Fen-gb" rel="noopener nofollow">helpdesk</a>.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/BJ0ACK8GMRYF/3gif.gif" alt="3gif.gif" class="embedImage-img importedEmbed-img"></img></p> </article> </main>