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Making Bulk Updates to Scheduled Config Management Backups
QUESTION: How do I make bulk updates to the scheduled backups initiated within configuration management for a specific department? RESOLUTION: This requires access to the BVECLI/BVEAPI. * Make sure BVE API is running (assuming you have BVE access e.g. <TRAVERSE_HOME>/etc/bveapi.init status or from Traverse Service…
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Communication between Traverse servers
QUESTION: How do traverse servers communicate with each other? RESOLUTION: A DGE or DGE extension (DGEx) communicates with the BVE server on TCP ports: * 7651 (Provisioning Server) in binary format with no encryption * 7652 (Provisioning Server) in binary format with no encryption * 7653 (Internal Communication Bus) binary…
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How to find details about an event
QUESTION: I want to be able to look at an event and see exactly when it started and ended, I cannot seem to find that in other than a bar chart. RESOLUTION: For an event less than 24 hours, please click on the 'Recent Event' tab (from the screenshot you have) and it should provide the requisite information. More generally,…
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messaging server (activemq) fails to start
PROBLEM: messaging server (activemq) fails to start (especiailly if it is a new traverse installation) CAUSE: Local hostname is missing from the configuration You will see the below message when attempting to start the components: [root@myserver-centos664 logs]# ../etc/traverse.init start performance and event database ...…
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Troubleshooting: Display the commands MySQL is running
QUESTION: How do I display the commands MySQL is currently running? SOLUTION: This article will help with determining the commands run by MySQL at the time the command is run. Please download and unzip the attached file (showProcessList.sql) on the appropriate Traverse server. For this article, it is assumed that the file…
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Can I run Python to create Plugin Monitors ?
QUESTION: Can I use Python to create plugin monitor script? RESOLUTION: Yes, you can run basic Python scripts. They run natively for GNU/Linux but if you run it in Windows you have to run it through a wrapper batch file. Here is the example code: @echo off rem This will create the drive, path and filename variable (e.g…
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Troubleshooting: Gaps in data
PROBLEM: When viewing the test chart, we see gaps in data CAUSE: Results are either missing or not written to the database at the observed times (e.g. result queue maxing out and flushing). RESOLUTION: A number of pieces of data need to be collected to troubleshoot this issue and provided to a support ticket Identify the…
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Large Send Offload (Jumbo Frame) and Traverse
PROBLEM: In theory and in most cases having jumbo frames enabled in a network has been proven to increase network performance and reduce CPU overhead. It is possible that it may also cause inconsistency or incompatibility with certain network protocols or applications. This article is to specifically highlight one case…
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How do I use a different namespace other than "CIMV2"
QUESTION: How do I use a different namespace other than cimv2? RESOLUTION: By default, the Traverse Advanced WMI Test uses the root\cimv2 namespace and uses the following WMI Property format: \<class_name>:<property_name>:<qualifier> E.g. \win32_processor:LoadPercentage:DeviceID="CPU0" To use a different namespace, simply…
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How to export/extract data from Traverse
QUESTION: How do I export/extract data from Traverse? RESOLUTION: Traverse provides an open and flexible platform that is ideal for integration with external applications and process. Through the APIs, you can query all configuration data - including device, test, container, user, action profile, etc as well as…