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How to rebrand the login page logo without changing the backend
QUESTION: How do I rebrand the login page without updating the backend files? RESOLUTION: Should you wish to assign custom department and product logos to your main login page (URL accessible to all departments) without having to change the back end files you can update one department to have the logos and assign the main…
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Traverse and polled string results
QUESTION: How does Traverse handle polled string results? SOLUTION: Premise: Traverse only supports integer values for polled results (stored 32-bit integer). As such any metrics (e.g. WMI or SNMP) that are returned as a string will be stored as an arbitrary value (recognized by Traverse) that is mapped to 'Unknown'. An…
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How to collect telemetry data (ARP and MAC forwarding tables) in the Network Configuration Manager
QUESTION: How do I collect telemetry data (ARP and MAC forwarding tables) within NCM? RESOLUTION: As of Traverse 9.1.012 only the following NCM adapters support collecting telemetry data: Cisco CatOS Cisco IOS Cisco Security Appliances Juniper JUNOS Juniper ScreenOS In order to view the ARP Table or MAC Forwarding Table…
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IE11 does not load HTML5 pages on intranet servers
PROBLEM: Traverse UI is not loading when specifying my intranet address in the URL of Internet Explorer CAUSE: By default, IE11 has the option 'Display intranet sites in Compatibility View' (under Compatibility View settings) enabled by default. This breaks pages that load HTML5 and fails to load them. WORKAROUND: The work…
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How to import SSL certificate into keystore
QUESTION:How do I import an SSL certificate into the Traverse webapp keystore? RESOLUTION:Here are the commands used to create the keystore for Tomcat with a wildcard certificate. Note: you must have the private key that was used to generate CSR. Once the CA sends you new certificate, the key may need to be converted into…
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How to separate DGE component from the All in one installation (BVE+DGE+WebAPP)
QUESTION:How can I separate/distribute the Data Gathering Engine database from the BVE/DGE/Web all-in-one installation? RESOLUTION:1 . Install the identical Traverse revision on the (new) destination server but ONLY install the DGE component. Please keep the same name and same OS (Windows > Windows or GNU/Linux >…
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How to keep track of NCM configuration changes
QUESTION: How do I alert or notify myself of a NCM configuration change on a device? RESOLUTION: Unfortunately, Traverse is currently unable to correlate a detected change in a backup configuration and create an actionable event or trigger an event to notify the user. However, one possibility of being able to monitor or…
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Cisco IOS-XE router high memory utilization
PROBLEM: I am observing incorrect memory utilization within Traverse for my Cisco IOS-XE router. CAUSE: It is observed that Cisco IOS-XE routers may be reporting incorrect memory utilization on OID '.1.3.6.1.4.1.9.9.109.1.1.1.1.12' (cpmCPUMemoryUsed) due to Cisco bug #CSCuc40262. WORKAROUND: It is recommended that if high…
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What are the Traverse scheduled (cron) tasks?
QUESTION What are the 'scheduled Traverse Maintenance' tasks? RESOLUTION The scheduled tasks 'Traverse Maintenance - Daily' and 'Traverse Maintenance - Weekly' are the daily and weekly maintenance Traverse runs. These tasks run through the scripts located under <TRAVERSE_HOME>\utils\tasks based on the prefixed file name…
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Export Devices list
QUESTION I need to export all the devices that we have into Spreadsheet, how can this be done? RESOLUTION Method 1: * Navigate to Administration --> Devices (for the appropriate Department) * At the top right, click the download icon (downward arrow over a horizontal bar) Method 2: The Traverse BVE API is the best way to…