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Traverse: Determining adapter support and required protocol(s) for Network Configuration Management
QUESTION Determining Adapter Support RESOLUTION You can confirm the current list of supported adapters by running the following: Windows dir "<TRAVERSE_HOME>\apps\netconf\adapters" where <TRAVERSE_HOME> is the direct path to the Traverse root directory (e.g. /usr/local/traverse) Linux ls -d…
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Monitor Memory (Windows/Linux) Use In Mb
PROBLEM Memory usage is not reported in MB. RESOLUTION The attached signature files resolve this issue. The signature files must be deployed as described in https://kaseya.zendesk.com/entries/85588076 Note: On account of the way SNMP and WMI report these, the signatures are offering data in inverse to each other (SNMP will…
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Real Physical Memory Usage on Linux/NET-SNMP device
PROBLEM: Physical Memory Usage for a SNMP device is reporting incorrectly or is greater than 100% SOLUTION: As many of our users have noticed, the "Physical Memory Usage" test on a Linux (monitored using NET-SNMP agent) device often returns a high value like 98%. This is due to the fact that the Linux kernel reports…
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Tip: What is an Application Profile? How do I see tests associated with an Application Profile?
QUESTION Is there a list of infrastructure monitored by Traverse? What is an Application Profile? How do I see tests associated with an Application Profile? RESOLUTION Infrastructure monitored by Traverse: Here is a list of Supported Infrastructure. Please note however that new support is continually added. Application…
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Monitor Disk Use In Mb
Problem: Disk usage is not reported in Mb. Solution: The attached signature files resolve this issue. The signature files must be deployed as described in https://kaseya.zendesk.com/entries/85588076 Note: On account of the way SNMP and WMI report these, the signatures are offering data in inverse to each other (SNMP will…
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Navigating Traverse WSDL pages
QUESTION How to navigate the Traverse WSDL pages? RESOLUTION In general, to find the descriptions of the various parameters for a service method: * Navigate to https://traverse_server/api * Find the correct section heading for the object of interest (e.g. device) * Select the 'WSDL' link (e.g.…
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How to trouble-shoot a problem with a plugin monitor
QUESTION How to trouble-shoot a problem with a plugin monitor RESOLUTION A plugin script is launched by the Data Gathering Engine. The script is launched from TRAVERSE_HOME\bin; that would be the launch directory. Is the perl script using any specific libraries? If so, please ensure that the perl script has references to…
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Discovering network topology between configured devices
QUESTION How do I discover the network topology between configured devices (without discovering new devices) RESOLUTION * Represent or log directly into the department * Navigate to Administration --> Discovery --> New Network Discovery Session * For the Network Scope, fill out one or more subnets, one per line, as for…
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How long do traps/windows events show on the event manager console?
QUESTION How long do traps/windows events show on the event manager console? RESOLUTION The time that an event shows on the event manager console is governed by the <auto-clear> option as described in the User Guide at http://help.kaseya.com/webhelp/EN/tv/9010000/index.asp#17207.htm The trap rules file specify these…
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Traverse Web Services - Current, Legacy and Deprecated
QUESTION What are the various Trvaerse web services? RESOLUTION To review the list of available Web Services endpoints, navigate to https://traverse_ip/api, replacing 'traverse_ip' with the actual IP address or domain name of the Traverse Web Application. There are 3 different versions of Web Services grouped under the…