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Traverse: Installer User Interface Mode not working
PROBLEM Installer GUI not working under Windows 2003. 2008, 2012 CAUSE Compatibility mode or special characters in user name of logged in user RESOLUTION If compatibility mode doesn't work as per: https://kaseya.zendesk.com/entries/89157528 Please verify there is not special character (as in the screenshot) If any especial…
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How to test a customer's website from the outside?
QUESTION We need to make sure a customer's websites are monitored from the outside --> in not from their internal DGEX. RESOLUTION A URL Transaction test is associated with a device which in turn is configreud on a DGE/DGEX. That is the server executing the URL Transaction test. To have a customer's website monitored from…
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Silent Upgrade for Traverse DGEx
QUESTION How to perform a silent or unattended upgrade of a DGEx? RESOLUTION Windows (for Linux, see below): To upgrade an existing DGE extension to a new revision, assuming Traverse (DGEx) is installed under C:\Program Files (x86)\Traverse and the new installation package has been downloaded under C:\temp directory,…
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Troubleshooting: Turn on additional VMware logging
QUESTION How do I turn on additional VMWare logging for troubleshooting? RESOLUTION Occasionally, to troubleshoot issues with VMWare tests (across Vcenter and/or ESX hosts), it is required to turn on additional debugging to collect data. To do so, kindly follow the instructions here: Please follow the instructions here to…
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Traverse High Availability Options
PROBLEM:I wish to implement additional fault tolerance for DGE's such that they will fail over to another backup DGE in the event of the primary DGE going down. SOLUTION:The Traverse architecture utilizes OS/server level high-availability options which may enable it to fit into existing IT processes for different…
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Configuring A Regular (non-admin) User Account For WMI Monitoring
QUESTION How to set up WMI monitoring without domain admin or local admin credentials RESOLUTION Windows will only allow members of the Administrators or Domain Admin groups to read WMI class information by default. However, you can configure a regular user to access WMI information by performing the following steps on the…
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How to generate a Windows application crash dump
QUESTION How to generate a Windows application crash dump? RESOLUTION To enable the generation of a user dump file after a Windows application crashes, follow the instructions in the article 'http://msdn.microsoft.com/en-us/library/bb787181(v=vs.85).aspx' Note: * the LocalDumps registry key may not exist and may need to be…
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DGE(-X) Does Not Show on Health Page
PROBLEMComponents do not display on the Health Page Upon creating a new DGE server, the following items are generally looked into: -(Firewall) Opening the correct ports to and from the BVE (noted below) -Matching the DGE name within the UI and the etc/dge.xml CAUSE If the time on the new server is incorrect, this causes…
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Could Not Initialize Class sun.awt.X11.XToolkit
PROBLEM A status code 500 error appears when loading a page with the message "Could not initialize class sun.awt.X11.XToolkit" and your BVE server is hosted on a Linux server. CAUSE The Linux server hosting the BVE server may have classes or libraries that are not accounted for by the Traverse application. RESOLUTION To…
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Traverse severity mappings
QUESTION What are the numeric/hex codes for Traverse severities? RESOLUTION Traverse has a number of entities, such as as test, device, container, etc. depicted with severities with a specific numeric code and color. The numeric codes as stored in the database are as follows: * Means an account or device is not configured.…