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Why does a trap message dispay hex encoded string?
QUESTION Why does a trap message dispay hex encoded string RESOLUTION Normally string variables (octet string) included with a trap are displayed/rendered as ASCII characters when processed by the Traverse Message Handler. However, should a string contain any non-printable characters then the string is displayed as hex…
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Troubleshooting why the scriptmonitor sub-component stops responding.
QUESTION Why does the scriptmonitor subcomponent (within the DGE component) stop responding. The following error message is seen in the error-date-log; 2015-05-20 00:00:13,029 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded 2015-05-20 00:00:18,005 m.m.ScriptMonitor[Monitor Server]:…
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Component Showing Critical On Health Page.
QUESTION Why is IP address shown as unknown on Component Health page Under 'Superuser > Health' some components have an IP Address listed as unknown and 'Last Heartbeat' is Critical as shown below; RESOLUTION When a component identifies itself differently, possibly only for a brief time, then a new row is created. Then…
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How to create advance WMI test
QUESTION: How can I create an advance WMI test? RESOLUTION: Traverse can use WMI to monitor for example the CPU and memory utilization of specific processes running on a Windows server. In order to setup monitoring of an application named "MyApp", as visible on Windows Task Manager, follow these steps. Before the creation…
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How to record helpdesk ticket IDs in the Event Manager
QUESTION: How to record helpdesk ticket IDs in the Event Manager? RESOLUTION: In our discussions with our service provider partners, we have identified a common workflow where helpdesk ticket IDs were being stored in annotations for an event. Since this information is often referenced by team members, a special field has…
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SNMP tests randomly are Unknown - Turn off optmization
QUESTION Why do SNMP tests on a device randomly show Unknown status? RESOLUTION Turn off SNMP Query Optimization Many SNMP enabled devices (especially Cisco ASA servers) do not respond well to the Traverse SNMP Query Optimization feature, which is enabled by default. This feature is akin to an snmp bulk get and the option…
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Deploying a new plugin monitor script or action script
QUESTION: How do I deploy a new plugin monitor or a new plugin action script? SOLUTION: On Premise customers: Please review the Developers Guide - http://help.kaseya.com/webhelp/EN/tv/9050000/dev/index.asp#30281.htm Additionally, For SaaS customers: Once the script is authored and tested, please open a ticket with Support…
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How to create a Composite Test in Traverse
QUESTION: How do I create Composite Test in Traverse ? SOLUTION: Example: Creating a composite test to check the value from one test and if it is greater than certain value then check the value of Test 2(check if the test value is greater than certain value) . Plus if the expression value is true for certain time then…
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How Can I Request Support For New NCM Adapter
QUESTION How to request support for a new Network Configuration Manager (NCM) Adapter? RESOLUTION In order to create a new adapter, we will need the following information from you: -Log the following the prompts, operations, and responses from the device to a file using PuTTY (or any other client capable of logging all…
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Requirements: Monitoring performance counters (example Exchange 2013/Hyper-V)
QUESTION: I would like to monitor Exchange Server and/or Hyper-V metrics (PDH/perfmon counters) I do not discover any windows tests (this is very rare) SOLUTION: The 'Traverse WMI Query Daemon Service' must be configured to run as a user account with credentials, regardless of the account itself and the…