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Installing Perl modules for use with Traverse script
QUESTION How do I install the necessary extra perl modules in Traverse that may be required for my custom Perl script? RESOLUTION As Traverse is shipped with "barebones" Perl libraries, to be able to use custom Perl libraries, it is recommended to isolate the required Perl module for your script and its dependencies on a…
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Data Retention Periods
QUESTION How long is data retained? RESOLUTION Test Data: Aggregated performance data is retained for three years Messages Data: (SNMP Traps, syslog messages, Windows Events) 120 days Process Data: (If Process Collection Enabled) 120 days Netflow Data: 31 days Network Configuration Backups: Indefinitely APPLIES TO All…
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Monitoring MySQL on a Traverse DGE server
QUESTION How do I monitor the MySQL instance on a Traverse DGE server? RESOLUTION Traverse ships with a MySQL signature that maybe used to monitor the MySQL instance on the Traverse DGE server. To do so, kindly follow these steps: Configure the Traverse DGE Server in the Traverse application You first need to ad the…
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How to capture verbose logging from the provisioning server (Poet)?
QUESTION: How to capture verbose logging from the provisioning server (Poet)? RESOLUTION: To list connected Poet (provisioning server) clients from the Traverse BVE: cd TRAVERSE_HOMEapps\poet\bin\ptsu -listProcesses localhost > poet_clients.txt To capture verbose Poet (provisioning server) logging information from the BVE:…
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Some admin features are not available for certain devices.
QUESTION You wish to create an Advanced Test for a device but the feature is not available. RESOLUTION #1 Certain operations , such as creating tests, require being represented into the department. You may do so by navigating to Administration --> Department --> click on the Users link for the department where the device…
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Rotate 'debug.log' hourly
PROBLEM The file 'debug.log' can grow to consume all disk space CAUSE Existing log rotation is ineffective. RESOLUTION or WORKAROUND In 'TRAVERSE_HOME\etc\logging\debug.xml' replace the existing 'appender' XML element (everything between the start and ending 'appender' tags) with the following example to rotate the 'debug'…
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Traverse: How to change email notification localtime?
QUESTION How to change email notification localtime? RESOLUTION Windows: http://help.kaseya.com/webhelp/EN/tv/9000000/index.asp#16916.htm * Open the <TRAVERSE_HOME>\bin\monitor.lax file and add the following line at the bottom of the file (for example, for the Pacific timezone): user.timezone=US - Pacific You must enter…
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JMS (ActiveMQ) heap memory exception
PROBLEM The Internal Communication Bus (aka JMS) component terminates with a heap memory exception. CAUSE Typically occurs when Traverse grows to more than 25 servers (BVE, DGEs, extensions). RESOLUTION Do not implement the following changes unless instructed to do so via a ticket by Kaseya Support. These changes apply…
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Traverse historical performance data aggregation scheme
QUESTION: What is the Traverse historical performance data aggregation scheme? RESOLUTION: Traverse stores historical performance data for 3 years using the following progressive aggregation scheme that automatically reduces the granularity as the collected data ages: 24 hours of 5 minute samples 1 week of 15 minute…
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How to determine process identifier of a Traverse component
QUESTION How to determine PID (process indentifier) of a Traverse component? RESOLUTION The PID of a particular Traverse component may be determined by reviewing the output from the 'netstat' for a unique TCP port used by the component of interest. See the table at the end for a list of TCP ports and their associated…