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Traverse Component (CSE and DGE) Failure Troubleshooting
QUESTION How to investigate a failure of the CSE (Correlation and Summary Engine) and DGE (Data Gathering Engine) components? RESOLUTION This troubleshooting article is focused more towards the DGE (Data Gathering Engine) and the CSE (Correlation & Summary Engine) components, but in general can be be applied to the other…
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Tip: Creating tests to monitor the time since last results from a DGEX
QUESTION How to determine if the DGEX is publishing results to the upstream DGE? RESOLUTION After configuring a DGEX in Traverse, and after the DGE has published the first results to the upstream DGE, set up the "Time Since Result From DGE Extension (DGEX-NAME)" test on the upstream DGE. Locate the upstream DGE To do so,…
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Troubleshooting: Not receiving email alerts
PROBLEM Traverse is configured to send email alerts using Action Profiles but email alerts are no longer received. SPAM Filter Settings CAUSE The SPAM filter decided to stop all the Traverse alerts (possibly as a high volume was received) and classified as SPAM. RESOLUTION Modify mail server configuration to address this.…
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Tip: Enable test parameter rediscovery via the BVE API
QUESTION How to enable test parameter rediscovery? RESOLUTION A convenient way to access the BVE API is to utilize the BVE CLI utility with an input file containing one or more commands. For example, from the TRAVERSE_HOME directory on the BVE: utils\bveCLI.pl --host 127.0.0.1 --username superuser --password traverse…
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Tip: How are network interface tests grouped?
QUESTION How are network interface tests grouped? RESOLUTION This pertains to SNMP tests such as on a router. The "grouping" element is the label under which interface tests are grouped (for organization and to expand/collapse) in a Device Details vies where tests are listed. See picture. The grouping element for SNMP…
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Tip: Using test.update BVE API command
QUESTION How to use the test.update BVE API command. RESOLUTION In general - each test.update may be different depending on testType. So for instance, the update command for testType xen is: Test.update "testName=" | "testSerial=", "testType=xen", ["deviceName="], ["shadowWarningThreshold="], ["shadowCriticalThreshold="],…
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Traverse: Troubleshooting Network Configuration Manager (NCM)
PROBLEM: Unable to back-up a device in the Network Configuration Manager (NCM) SOLUTION: This KB will assist you in enabling scratch logging to assist in troubleshooting NCM back-up issues, e.g. Back-ups failing. Please follow the outlined steps and attach the output to the support ticket. * Login to the Web Application as…
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Tip: Create an Action Profile via the BVE API
QUESTION How to create an Action Profile via the BVE API. RESOLUTION First, create a file containing the BVE API command with all the necessary parameters, and copy this file to a convenient location on the Traverse BVE server (e.g. the installation folder): action.create "actionname=Sample Action", "description=Apply this…
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How do I monitor the expiration of SSL certificates?
PROBLEM: You wish to have advance warning when your SSL certificates are about to expire. SOLUTION: On the BVE server: * Unzip the attached file to <traverse_Home> /plugin/monitors * Once unzipped the below files should be located at: * /plugin/monitors/ssl_cert_check.xml * /plugin/monitors/ssl_cert_check/ssl_cert_check.pl…
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Installing Traverse on Windows Server 2016 and/or Windows Server 2012 R2
PROBLEM: When installing Traverse on Windows Server 2016 and/or Windows Server 2012 R2 you receive the following error; Installer User Interface mode Not Supported The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The valid UI modes…