/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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Tip: How to access the Traverse REST API
QUESTION How to access the Traverse REST API? RESOLUTION The REST API allows access to many of Traverse's features and is documented in the Traverse Developer Guide. In order to establish a session with the REST API, a login request must be sent with valid Traverse username and password using a REST client or Web Browser:…
How do I monitor Network Drives under Windows
QUESTION How to monitor Network Drives under Windows using Traverse. RESOLUTION Out of the box, Traverse will ignore network attached file systems for Windows hosts. In order to add this monitoring capability to Traverse: * Save the 99_wmi_netdrive.xml file to the <TRAVERSE_HOME>\plugin\monitors directory on the BVE server…
Generating a heap dump using JConsole
QUESTION: How do I generate a Heap Memory dump for a particular Traverse component using JConsole? SOLUTION: These steps assume that the component is listed as running within the Traverse Service Controller It is occasionally necessary to generate a heap dump using the jconsole utility. Please follow the instructions in…
Tip: Make a current Traverse database backup
QUESTION: How do I backup my database for a BVE or DGE server? SOLUTION: To make a current backup of a Traverse server (BVE or DGE), please run the below: where <TRAVERSE_HOME> is the traverse installation directory On Windows: * open a DOS command prompt using Run as administrator cd <TRAVERSE_HOME>utils\db_backup.cmd On…
Traverse: Frequent 'DGE Communication Lost' events/alerts
PROBLEM: Frequent 'DGE Communication Lost' events/alerts are received CAUSE: Clock offset between DGE/DGE Extension and BVE SOLUTION: An offset between the clock on a DGE/DGE extension with the clock on the BVE can lead to spurious 'DGE Communication Lost' events and optionally email alerts. To determine if this is the…
stderr.log: cannot restore segment prot after reloc
PROBLEM: stderr.log: cannot restore segment prot after reloc RESOLUTION: Kindly review the contents of 'TRAVERSE_HOME\logs\stderr.log' for errors similar to the following: Error: failed /usr/local/traverse/apps/jre/lib/i386/server/libjvm.so, because /usr/local/traverse/apps/jre/lib/i386/server/libjvm.so: cannot restore…
Web error upon navigating to the Superuser --> Health page or a Blank web page
PROBLEM: When you login to Traverse as superuser and navigate to the Superuser --> Health page, an error (example below) is shown. Occasionally, a page is not populated and appears blank Length of colNames <> colModel RESOLUTION: Clear the browser cache and try again.
How to connect to the WMI Query Daemon?
QUESTION: How to connecting to the WMI Query Daemon? RESOLUTION: You can connect to the WMI Query Daemon on the BVE, DGE or DGEx to manually send WMI get commands to test and troubleshoot WMI. Requirements * Be on a BVE, DGE, or DGEx where the WMI Query Daemon Traverse component is installed or be on a machine that can…
Troubleshooting: Turn on additional WMI logging
PROBLEM: In order to troubleshoot issues with WMI tests, it may be necessary to enable additional debugging to collect data from both the DGE component and the WMI Query Daemon. To do so, kindly follow these instructions. SOLUTION: In the instructions below please replace 'TRAVERSE_HOME' with the actual Traverse…
Troubleshooting: Unable to authenticate with LDAP
PROBLEM: Unable to authenticate with LDAP using the ldap_auth.pl plugin RESOLUTION: Support would like to have the following information: 1. Please run ldap_auth.pl from the command line and share the output with us WIndows: ldap_auth.pl --server 10.68.67.120 --user A_USER --password A_PASSWORD 2. Please zip and attach the…