/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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Traverse

Unknown Test Status
QUESTION How do I determine why a test has the Unknown status? RESOLUTION In Traverse, tests can enter an Unknown test status for several reasons: * When a new test is created, it is added to the provisioning database and also placed in the appropriate monitor queue to be executed. During this time the web application…
Traverse: Cannot re-install DGE / DGE extension
Problem If you are trying to re-install your DGE / DGE extension and you encounter this issue: Resolution 1. Optionally reboot the computer 2. Check Traverse is not listed under "Programs and Features" 3. Move any older folders (specified at the time of prior installation) to another location (e.g. c:\temp) 4. From File…
How are device names discovered in Traverse?
QUESTION: In Traverse, during a Network Discovery how are device names found? SOLUTION: During network discovery the device name is derived as follows, in this order: * sysName if SNMP credentials are provided and device responds * DNS name if resolvable * ip_address where 'address' is the ip address e.g. ip_192.168.1.100…
Traverse: Maximum query thread limit reached
PROBLEM: Test Status Message: Maximum query thread limit reached CAUSE: * If your wmi test change from OK/WARNING/CRITICAL to "UNKNOWN" state e.g from this image (click: Status > Devices): To unknown status: And if you review the error you see: "Maximum query thread limit reached"…
How to determine the number of tests and test types by DGE/DGEx
QUESTION: How to determine the number of tests and test types by DGE/DGEx RESOLUTION: To determine the number of tests and test types in the DGE/DGEx please follow the next steps: 1. Log as superuser go to SUPERUSER > DGE MGMT 2. Click in the DGE/DGEx you want to check. In our case "dge-1" You will get a DGE audit Report…
What Does "95 Pct" Stand For In Report Statistics?
QUESTION: What does "95 Pct" stand for in Report Statistics? RESOLUTION: Traverse uses percentiles when measuring observations. In this case, "95 PCT" stands for "95 Percentage". In the context of the statistics, this means that 95% of the time observed, a particular test reported at a given value: The remaining 5% of the…
Connecting to the BVE API
QUESTION: How to connect to the BVE API RESOLUTION: The BVE API allows you to access the provisioning database and real-time statistics over a TCP socket. You can connect to the BVE API through the PERL script located on the BVE server. Requirements * Make sure the BVE API component is running on the BVE server. * Ther are…
Troubleshooting: SNMP tests
PROBLEM: All/Some SNMP tests are not being discovered when adding SNMP tests. SOLUTION: Please review the below steps to identify and resolve the issue. If this does not identify the issue, please attach the snmpwalk (3a1) output and the probeSnmpTests.pl (3b) to the support ticket. 1. Environmental Causes: * The DGE/DGEX…
How to review a warning/critical/unknown error in the web interface?
QUESTION: How to review a warning/critical/unknown error in the web interface? RESOLUTION: This guide will show the steps to check the warning/critical alarm. 1. In Traverse go to Status > Devices 2. Click to focus on the affected device. As shown in the image below "ESXi" 3. Click on the "hand" icon next to the alarm…
Tip: customizing mail content for alerts/notifications
QUESTION: Can I customize the mail content of alerts/notifications? SOLUTION: Traverse has a default action "Regular Email" that may be used for alerting (see below). It is occasionally desirable to change the content of the email that is received. The content is determined by the file…