/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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Tip: How Do I optimize the DGE Database
PROBLEM: If there are "gaps" in the test charts (see example error below), it is likely that the database needs to be optimized. SOLUTION: Please also note that it is highly recommended that the below procedure is run after a database repair (db_repir.sh or db_repair.cmd). The MySQL DB (Performance and Event Database) must…
Accessing MySQL Database
QUESTION: How to access MySQL Database? RESOLUTION: To access the MySQL database in Traverse, log into the machine with the DGE and, using command prompt or terminal, do the following: For Windows: * Navigate to <Traverse Home>\bin. * Run the command: dgedb.init.cmd admin dge For Linux: * Navigate to <Traverse Home>/etc. *…
How to use SNMP v3 in the MIB Browser?
QUESTION: How to use SNMP v3 in the MIB Browser? RESOLUTION: You cannot use the MIB Browser to perform a walk or get on a device configured for SNMP v3. The SNMP v3 credentials are not being entered in the SNMP Community text field correctly. To be able to use SNMP v3 in the MIB Browser: * Make sure 3 is selected in the…
Troubleshooting: unable to create a tunnel to a device
PROBLEM: Unable to create a tunnel to a device RESOLUTION: To verify that the Remote Access component is configured correctly, please log into a DGE or DGEx and issue these commands from a DOS command prompt: For revisions prior to 9.5.173; cd "C:\Program Files (x86)\Traverse" apps\dropbear\bin\dbclient -T -N -y -g -I 900…
How to create Rule Based severity for Containers?
QUESTION: How to create Rule Based severity for Containers? RESOLUTION: This example demonstrates how rule based severity in a container can be used to monitor two tests on the same device. One test is active when the primary circuit (in this example; in other examples it may be the primary SQL server service in a cluster,…
Troubleshooting Message Handler
PROBLEM: How to troubleshoot Message Handler? Syslog messages are not appearing in the Event Manager from any servers. How can you test if the Message Handler is working correctly by generating syslog messages locally? RESOLUTION: Check if Windows Firewall or any other Firewall/AntiVirus application is blocking the syslog…
SNMPv3 (SNMP v3) Troubleshooting
PROBLEM: SNMPv3 tests that are in an unknown state unexpectedly RESOLUTION: When troubleshooting SNMPv3 tests that are in an unknown state unexpectedly, the following information should help you get started. * SNMP Query Optimization Please review https://kaseya.zendesk.com/entries/94073587 and determine if turning off…
Traverse: Troubleshooting dependency issues Linux 64bits
PROBLEM: Traverse: Troubleshooting dependency issues Linux 64bits RESOLUTION: To install Traverse under GNU/Linux you need the following software: libstdc++; compat-libstdc++-33;popt; zlib; ncurses-devel; glib2.i686 If you are running Red Hat or variants (e.g CentOS) you can install it # yum install -y libstdc++.i686…
Traverse custom monitor - SSH/SFTP test
QUESTION: How to create Traverse custom monitor? RESOLUTION: The purpose of this KB is to show the ability of a custom monitor combined with local applications (e.g ssh/sftp client) Requirements: * ssh server to be monitored * ssh client (e.g. PuTTY suite for Windows) * RSA Key connection established with the server…
How to change the IP address of a BVE
QUESTION: How to change the IP address of a BVE? RESOLUTION: On the BVE (or combined BVE/DGE) server: * Stop all the Traverse components * Update the network settings in the operating system * Start all the Traverse components If the BVE also has a DGE installed on it, for any DGEx which uses this server as the Upstream…