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Maximum size is reported incorrectly for SNMP monitoring (Test Rediscovery)
PROBLEM: Maximum size is reported incorrectly for SNMP monitoring. When tests for disk monitoring are added to Traverse they initially report the correct disk size. If the disk size is changed (for example if the disk is expanded to a larger size) then Traverse does not automatically detect the new disk size. SOLUTION:…
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Tip: How to Bulk Backup/Edit/Restore Device Settings (or other configuration)
QUESTION: How to Bulk Backup/Edit/Restore Device Settings (or other configuration)? RESOLUTION: The following are instructions on how to both backup, edit, and restore the rediscovery frequency settings for your devices. This example demonstrates changes with test rediscovery on a device, but can be used more broadly…
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Traverse: Troubleshooting device discovery or device dependency issues
PROBLEM: Device(s) or device dependencies are not discovered during a network discovery SOLUTION: In order to collect the logs to troubleshoot dependency issue you need to follow steps: (in case the discovery is on a DGE Extension - DGEX - the below steps need to be done on the DGEX and not the upstream DGE) * Shutdown all…
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How to view CPU utilization per JVM thread?
QUESTION: How to view CPU utilization per JVM thread? RESOLUTION: The attached plugin for the 'jconsole' tool included with the Java Development Kit may be used to view the CPU utilization per JVM thread. * Install the JDK in your Windows environment (e.g. C:\Program Files\Java\jdk1.7.0_45) * Save the attached 'jar' file…
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TCP connections plugin monitor
QUESTION: How to deploy TCP connections plugin monitor? RESOLUTION: To deploy the attached plugin monitor, unzip the contents of the zip archive into the directory 'TRAVERSE_HOME\plugin\monitors' on the BVE to create this file and folder: * TRAVERSE_HOME\plugin\monitors\connCount.xml *…
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Web Transaction Test is not working but I can access the internal URL
PROBLEM The Web Transaction test is critical/not working, even though the URL can be reached from the BVE. The URL in question is only accessible within the customer's intranet. Although the deep web URL transaction tests, once provisioned, run from the DGE or DGE Extension that monitors the device, at the time of…
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How to extract and insert Web Transaction Test Scripts
QUESTION: How to extract and insert Web Transaction Test Scripts RESOLUTION: Under the GUI we can create and remove Web Transaction tests (Administration > Other > URL Transaction Test Scripts). To review the script steps, the script needs to be "extracted" as XML and the XML reviewed. Likewise, to import or insert/create…
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Traverse: How to use the bulk provisioning tool to add devices
QUESTION: How do I use the bulk provisioning tool to add devices? SOLUTION: The bulk provisioning tool should be invoked from the DGE or DGE extension where the devices will be monitored, and requires connectivity to the BVE API server in order to create the devices and tests. For devices with the potential for many tests,…
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Troubleshooting: Identify Traverse component causing high CPU usage
QUESTION: How do I identify the Traverse component that is constantly running very high CPU? RESOLUTION: Launch Windows task manager and note the process name and process id causing high CPU usage. It may be necessary to select the 'PID (Process Identifier)' and 'Command Line' columns from View --> Select Columns. (See…
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Configuration of action profiles for messages (traps/syslog/Windows Events/ISM)
PROBLEM: Action profile applied to traps (messages in general) does not generate email alerts (notifications) for all traps CAUSE: The action profile is not configured appropriately to trigger for message events. RESOLUTION: For action profiles for traps, the field 'If this test stays in the trigger state, repeat this…