/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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Troubleshooting: WMI tests stopped working
QUESTION How do I do general troubleshooting for WMI tests that have stopped working? RESOLUTION: Logs needed: * please zip and attach <TAVERSE_HOME>\logs from the DGEX (or DGE) monitoring the Windows devices (if the logs when zipped are greater than 17M, please exclude huge files such as jms.log and service.log) * please…
How to move a DGE extension to a new (upstream) DGE
QUESTION: How do I move a DGE extension to a new (upstream) DGE? SOLUTION: The following instructions allow for one or more DGE extensions to be moved from their current upstream DGE to a newly installed DGE. Creating a new DGE for this purpose allows for the retention of existing historical data. To complete the move of…
Troubleshooting: Collecting netstat data for troubleshooting
QUESTION: How can I troubleshoot netflow? RESOLUTION: Please zip and attach the requested data to the ticket. Please do not upload any files here. Running netstat (depending on the issue, either on one or all of the BVE, the DGE, or the DGEX) Windows Command shell: netstat -ano > netstat.out Linux Shell: netstat -anp >…
Troubleshooting: Network configuration Management (NCM) component
QUESTION: How can I troubleshoot the Network Configuration Management? RESOLUTION: The Network Configuration Management (NCM) feature is to be separately licensed. Please reach out to your account manager. Please make sure that the 'Network Management Configuration' component is listed on the Traverse Service Controller.…
Traverse Software Access Links
QUESTION How do I get the most current Traverse software? ANSWER Please read this note and then reference the links below. Read down for links to prior versions. It is strongly recommended that you ensure that the DGE/DGEX is operational and monitoring has resumed after any upgrades The most current Traverse software…
Troubleshooting: Error when discovering/creating tests
PROBLEM: Receiving the following error when trying to create a tests for a computer. wmi:Error performing WMI test discovery: 'DGE()' did not acknowledge the request -7938441712912885717 of type 'wmiTestDiscovery', make sure it is running. or snmp:Error performing SNMP test discovery: 'DGE(MYDGEX)' did not acknowledge the…
How To: Deleteing (zeroing out) large log files on Windows servers
QUESTION How do I delete or remove or shrink large log files? RESOLUTION Occasionally, a large log file may need to be deleted/shrunk to free up disk space and/or reset log collection for troubleshooting. We recommend that the webapp.log and audit.log be not resized as they contain valuable audit information. Please ensure…
bveCLI.pl limitations in Windows
PROBLEM: Currently our bveCLI.pl script does not handle the command-line interface mode and redirection (">") of the output to a file. CAUSE: Windows limitations with bveCLI.pl WORKAROUND : As a workaround for these limitations, the bveCLI.pl does offer the following parameters to make up for this. Instead of being able to…
Move devices from one DGE-X to another DGE-X
QUESTION: How do I move devices from one DGEx to another DGEx? SOLUTION: Expectations * These instructions can be applied to a target DGE-X that is new or already contains existing monitored devices with historical data* If the target DGE-X is reporting under the same upstream DGE as the source DGE-X, historical…
How to request a custom rules file for SNMP traps
QUESTION How do I request a rule file for SNMP traps? RESOLUTION To allow traps to be displayed intelligibly, and to associate the proper priority, a rules file is generally created. You may read up more about rules files under the chapter "Message Handler for Traps and Logs" at Message Handler To start the process, kindly…