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Tip: Discovering SNMP tests on devices that expose a large number of tests
PROBLEM: Unable to discover all SNMP tests or none at all even though the device is exposing SNMP information. CAUSE: Occasionally, when discovering tests on a device where a large number of tests are found, the web interface will time out and fail to configure tests. WORKAROUND: The workaround is to discover such a device…
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Troubleshooting: WMI properties for Windows monitoring
PROBLEM: All/Some WMI tests are not being discovered when adding WMI tests. SOLUTION: Run both the probeWmiTests.pl and the WBEMTest and attach to the support ticket. Running probeWmiTests.pl (probeWmiTests)* From the DGE/DGEX, open a DOS command prompt, using Run As Administrator and run the following cd <TRAVERSE_HOME>…
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Deploying a new message rule file
QUESTION How do I deploy a new message rule file? RESOLUTION Validation: Once the file is ready, you may test the file as following (applies both to SaaS customers and on premise customers) : * place the file on the DGE/DGEX receiving the trap under <TRAVERSE_HOME>\plugin\messages * Navigate to Superuser --> Health -->…
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Troubleshooting: SNMP traps, syslog messages, Windows events
PROBLEM: SNMP Traps are not being received in Traverse (please follow similar steps for syslog messages, Windows events)] SOLUTION: Troubleshooting Steps: *Please note that SNMP v3 traps are currently not supported. Configuration in Traverse Is the device configured in Traverse? Note the IP address or FQDN the device is…
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Troubleshooting: exporting the configuration/provisioning database
QUESTION: How do I export the configuration/provisioning database? Occasionally, to troubleshoot an issue, the provisioning or configuration database may be required to be reviewed. SOLUTION: Please post attachments to an existing support ticket or open a new support ticket. Please note - <TRAVERSE_HOME> refers to the…
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How to alter the retention period for external messages
QUESTION: How do I alter the retention period for external messages/events? RESOLUTION: To reduce the amount of messages data retained, it is necessary to: 1. Decrease the retention period in the script responsible for pruning the messages database table. Where TRAVERSE_HOME is the installation directory for Traverse,…
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Troubleshooting: Unable to setup web url transaction test
PROBLEM: Unable to setup web url transaction test CAUSE: In the below example, assume that a deepweb URL transaction script for the URL www.kaseya.com is failing. The issue may be on account of DNS name resolution. RESOLUTION: From the DOS command prompt on the BVE, please run nslookup www.kaseya.com The results should be…
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Troubleshooting: Generate a thread/stack dump for a Traverse component
QUESTION How do I generate a thread/stack dump for a Traverse component for troubleshooting? RESOLUTION To generate a thread dump of the Data Gathering Engine (DGE) from a shell prompt on a Linux server, where TRAVERSE_HOME is the installation directory: 1. Determine the version of the Traverse jar file Replace…
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Migrate Traverse to New Windows Server
QUESTION: How do I move my Traverse server (BVE/DGE, DGE, DGEx) to a new Windows server? SOLUTION: Note: Any references to TRAVERSE_HOME should be replaced with the actual Traverse installation directory (e.g. C:\Program Files (x86)\Traverse) * Install the identical Traverse revision on the (new) destination server, as the…
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Heap dump collection on DGE/DGEX (Linux)
QUESTION How do I collect heap dumps for the DGE component when troubleshooting issues such as Out Of memory (OOM) RESOLUTION -install JDK. For example, in CentOS; yum install java-1.6.0-openjdk-devel -Use netstat -anp to determine DGE component process ID: netstat -anp | grep 7692 tcp 0 0 0.0.0.0:7692 0.0.0.0:* LISTEN…