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Troubleshooting Netflow
QUESTION Netflow does not work. How do I troubleshoot? RESOLUTION In order for Traverse to collect NetFlow data, please ensure that: * the flow source is configured in Traverse (section 'Configuring NetFlow Collectors' in the User Guide) * the device is configured to export flow records to the DGE/DGE extension of the flow…
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DGE/DGE Extension capacity errors when provisioning tests
PROBLEM I am unable to provision additional tests for a network device due to a validation error stating that only NN more tests may be provisioned before exceeding the 5000 limit for the DGE. CAUSE Typically a DGE Extension (DGEX) is expected to monitor up to 5000 tests, and a DGE up to 70,000 tests. RESOLUTION The DGE or…
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Embed a performance report in an external portal
QUESTION How to embed a performance report in an external portal? RESOLUTION You may embed a performance report, for instance, as: http://TRAVERSE/api/json/graph/getGraphByQuery?testSerialNumber=DDDD&username=USERNAME&password=PASSWORD&height=300&width=600&showThresholds=true&showQuirks=true&startTimeExp=4-weeks-ago…
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Tip: Traverse upgrade to current release
QUESTION: How do I upgrade Traverse to the current release? SOLUTION: Note - an updated license file may be required. Please see https://kaseya.zendesk.com/entries/39352153-When-is-an-updated-Traverse-license-file-needed-. Traverse software download links may be found https://helpdesk.kaseya.com/entries/100565316 Traverse…
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Error retrieving Flow data: Unable to retrieve data (ERROR: rwsetbuild: Invalid IP on line 1: IP address cannot begin with single ':')
PROBLEM Error retrieving Flow data: Unable to retrieve data (ERROR: rwsetbuild: Invalid IP on line 1: IP address cannot begin with single ':') CAUSE Extra white space surrounding the IP address of the device. RESOLUTION Should you encounter this error when selecting the Flow Analysis console for a device that is configured…
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Restoring Your MySQL Databases (Windows)
QUESTION How to restore Traverse Windows MySQL databases? RESOLUTION Requirements: * These instructions are specifically for Windows Traverse installations * These instructions will overwrite any existing data once you copy from the backup directories Summary: You will simply need to shut down Traverse components, then…
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Configuration - On-Premise - Configuring SSL for the Web Application
QUESTION: How do I configure or change the SSL certificate used by the Web App? Since the Traverse Web application is pure HTML based, the GUI component can be accessed using both regular and secure (SSL) HTTP protocol. By default SSL is already enabled on the default port 443 with a Kaseya certificate, but to enable or…
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How to alert when a test value is too high or too low?
QUESTION: How to alert when a test value is too high or too low? RESOLUTION: To configure a test which will alert on both high and low values proceed as follows; (refer to screenshot below) * create or edit the relevant test * change 'as test value rises severity' to bidirectional * for a warning threshold, enter '20,85' *…
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Tip: Configuring Traverse to receive Windows events
QUESTION How to enable collection of Windows Events in Traverse. RESOLUTION Traverse needs to be configured to receive Windows events. %TRAVERSE_HOME% refers to the Traverse installation directory. On the BVE: * copy %TRAVERSE_HOME%\etc\messages\winevent\00_src_winevt_log.xml to %TRAVERSE_HOME%\plugin\messages. * edit…
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Tests not updating
PROBLEM Why are the tests not updating? CAUSE If the status, results, and duration of all tests on a DGE Extension are all unknown this might be caused by the inability of the DGE extension (DGEx) to connect to TCP port 9443 on the upstream DGE. This may also be indicated in 'monitor.log' on the DGEx by an entry such as:…