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Migrating/Moving Devices From One DGE to another
QUESTION: How do I move devices from one DGE to another DGE? SOLUTION: Requirements * Target DGE should not contain any existing devices (unless you do not wish to retain historical data for the moved devices) * Source DGE and target DGE are running similar OS type (e.g. Windows vs Linux) * During the actual move, source…
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Deploying a new device or application signature
QUESTION: How do I deploy a new device or application signature? RESOLUTION: When deploying a new device signature file, please follow the below steps: * Copy the rule file to <TRAVERSE_HOME>\plugin\monitors (on the BVE) (SaaS customers - kindly open a support ticket and attach the rule file there. Support will notify you…
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Discovering Windows services that are set to Manual or are currently Stopped
QUESTION How to discover tests for Windows Services that are not set to startup automatically? RESOLUTION By default, Traverse will only discover Windows services that are running at the time of test discovery and the service Startup Type is Auto. Occasionally though, you may want to discover/provision Windows services…
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Tip: Stop/Start/Restart check status of all Traverse components on a LInux server
QUESTION How to manage Traverse components in Linux? RESOLUTION To check status su cd $TRAVERSE_HOME #where $TRAVERSE_HOME is the Traverse install directory (typically /usr/local/traverse) etc/traverse.init status Typically, to restart all components, you would run etc/monitor.init stop Once all components stop:…
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Migrating devices from a DGE to another DGE
QUESTION How to migrate devices and their historical data from one DGE to another? RESOLUTION You may migrate devices to a another DGE with historical data if the destination DGE is a new one without any existing devices. To migrate from one DGE to another existing DGE (with existing devices), only the device configuration…
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How to list device license category?
QUESTION: How do I list the device license category? or How do I identify the devices that are deployed and using the "Application Servers" licenses? RESOLUTION: The following must be implemented on the Traverse BVE server: From the traverse Service Controller, please ensure that the BVE API component is running. Create…
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Monitor memory consumption of Traverse Windows components
To track the memory consumption of a Traverse component in Windows, create an Advanced WMI test with these parameters: * Navigate to Adminstration->Devices->Tests * Select 'Create New Advanced Tests' * Check the box to select 'Advanced Wmi Test' * Enter the following, replacing '1234' with the Process ID (PID) of the…
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Generate a heap memory dump for a Traverse component
QUESTION: How do I generate a Heap Memory dump for a particular Traverse component? SOLUTION: These steps assume that the component is listed as running within the Traverse Service Controller (or ./etc/traverse.init status for Linux). On a Linux server: * First install a JDK on the Traverse Linux server, if not already…
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Troubleshooting: All Traverse component health status entries critical
PROBLEM All Traverse component health status entries critical CAUSE This symptom is likely caused by a failure within the 'Correlation & Summary Engine' or the 'Internal Communication Bus' (a.k.a. Java Messaging Service or JMS) that prevents the processing of the periodic heartbeat updates being sent by each Traverse…
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Traverse installation/upgrade issues
PROBLEM: Traverse install or upgrade did not complete successfully. RESOLUTION: From the affected systems, would you please zip and attach the <TRAVERSE_HOME>\Kaseya_Traverse_InstallLog.log directory from each of the affected systems? Also, would you please check if Anti-Virus software is running on the systems? If so,…