QUESTION Where can I locate Traverse documentation? ANSWER Open the Kaseya Documentation Page http://help.kaseya.com and scroll down to the bottom of the screen.
Status/SLA displays 'No SLAs can be found'
PROBLEM SLA Status page displays 'No SLAs can be found.' RESOLUTION On the Traverse BVE server, please launch the Traverse Service Controller and ensure that the 'Service Level Assurance Manager' component is running. If not, kindly launch the services.mmc console and set the 'Traverse Service Level Assurance Manager'…
Traverse Service Controller does not launch
PROBLEM: Traverse Service Controller does not launch and I get an Application Error. SOLUTION: When launching the Traverse Service Controller, please choose the "Run as Administrator". You should be able to launch the Traverse Service Controller without difficulty when launched with these privileges. To permanently run the…
How Do I Configure & Manage WMI Credentials?
QUESTION How Do I Configure & Manage WMI Credentials? RESOLUTION Monitoring Windows systems through WMI requires valid credentials with Administrator privileges (or specific WMI and DCOM querying permissions at a minimum). Traverse provides two ways of managing the credentials for WMI monitoring: Single Domain/Local…
How To Run a Successful Network Topology Discovery
QUESTION How To Run a Successful Network Topology Discovery RESOLUTION Traverse is able to determine the layer-2/layer-3 network topology (which device is connected to which other devices) automatically when performing a network discovery. The discovery engine in Traverse uses SNMP to collect various information from…
What Is The Difference Between Test Event And Message Event?
QUESTION: What Is The Difference Between Test Event And Message Event? RESOLUTION: There are two types of events that is shown on Traverse Event Manager. A Threshold Violation (aka Test Event) event is generated when a test status changes from one severity to another in response to a threshold being crossed. For example,…
How Do I Generate a Stack Trace/Thread Dump on Windows
QUESTION How to generate a thread dump of a Traverse component in Windows? RESOLUTION This question is now answered in https://kaseya.zendesk.com/entries/96704546-Troubleshooting-Generate-a-thread-stack-dump-for-a-Traverse-component APPLIES TO All versions of Traverse. REFERENCE None.
What Is The Default Username and Password?
QUESTION What Is The Default Username and Password? RESOLUTION user: traverse pass: traverse This user can be used to create new devices, discover and provision tests, assign action profiles, create a dashboard, etc. In order to create additional user logins, add a new DGE, setup additional departments, you will need to…
Can I Preserve Data/Configuration from an Express or Evaluation Installation?
QUESTION Can I Preserve Data/Configuration from an Express or Evaluation Installation? RESOLUTION Yes - data can be preserved from any previous installation. This can be done by simply installing a new permanent license key in the evaluation installation, or by importing the database(s) into the final production install.…
How Do I Install A New License Key?
QUESTION How Do I Install A New License Key? RESOLUTION The Traverse license key is provided as a single file in XML format. To install a new license key: * Save a copy of TRAVERSE_HOME/etc/licenseKey.xml from the BVE server prior to replacing the file with the new license key file, where TRAVERSE_HOME is the top level…