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What is the Difference Between Containers and Departments?
QUESTION What is the Difference Between Containers and Departments? RESOLUTION Business Service Containers are designed to create logical views grouping devices, tests, or other containers together. Containers have no bearing on security, and cannot be used to design a user model or security schema. The containers are…
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How Are Message (trap, syslog, etc) Events De-Duplicated On Event Manager
QUESTION How Are Message (trap, syslog, etc) Events De-Duplicated On Event Manager? RESOLUTION As new Message Events are recorded by the Message Handler component, they are subject to the advanced de-duplication logic built into Traverse. Unlike the fixed de-duplication window for Threshold Violation Events, a separate…
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How Can I Discover/Monitor Multilink/EtherChannel/Tunnel/VLAN Interfaces?
QUESTION: How Can I Discover/Monitor Multilink/EtherChannel/Tunnel/VLAN/'other'/(type '1')/voice Interfaces? RESOLUTION: When you perform (SNMP) test discovery against a router/switch, Traverse uses its extensive library of Device Signatures to identify the type of device and automatically locate key availability and…
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How Can I Set Up Email Notifications?
QUESTION How to configure email notifications? RESOLUTION Traverse will not send email notifications for test threshold violations (critical/warning severities etc) unless an "action profile" has been assigned to that test. Action profiles tell Traverse when to trigger action items such as email notifications, and control…
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What Pre-requisites are Needed for Installation?
QUESTION What are the pre-requisites for installing Traverse? RESOLUTION Linux Installations Some 64-bit Linux host operating systems don't install 32-bit compatibility libraries by default. Traverse runs on 64-bit systems, but needs the 32-bit compatibility libraries installed. The name of the 32-bit compatibility package…
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Why Are Email Notifications Sent From GMT Time Zone?
QUESTION: Why Are Email Notifications Sent From GMT Time Zone? SOLUTION: An action profile can be assigned to multiple tests and containers, and potentially received by users in different time zones. By default email notifications are designed to be sent out with date/time in same timezone as the server on which the DGE…
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How Can I Clear/Reset All Configuration Data?
QUESTION How Can I Clear/Reset All Configuration Data? RESOLUTION Should you wish to reset all configuration data in Traverse and start with a fresh installation, you can replace the provisioning database with a clean copy with no devices/tests provisioned: Log into the Traverse server as “administrator” (Windows), "root"…
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Can I Install Traverse On A VMware Server?
QUESTION Can I Install Traverse On A Vmware Server? RESOLUTION Traverse is fully supported on virtualized environments, including VMware ESX 3.5, VMware vSphere 4.x and Microsoft Hyper-V. Virtualization can provide an extra layer of redundancy for the BVE/DGE via vMotion and facilitate upgrades. It is also possible to run…
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How Can I Request Support For New Hardware/Application
QUESTION How Can I Request Support For New Hardware/Application SOLUTION Traverse supports a wide range of IT infrastructure devices and applications out-of-the-box for automatic test discovery where it is able to recognize key availability and performance metrics. This is accomplished through our unique Device Signature…
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How Do I Repair An Error with a Traverse Database
QUESTION: How Do I Repair An Database Error (corruption, table crash)? SOLUTION: (this article applies to the DGE and to the BVE) In the event of a database error (see example log entries below from error.log) due to improper shutdown/power failure, running out of disk space, or improper access by an external applications,…