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Why can't I delete netflow data ?
QUESTION: Why can't I delete netflow data ? On some systems (most notably, Server 2012, and Server 2012R2) we have observed that the Traverse maintenance scripts are unable to properly purge old netflow data from the system during nightly maintenance. This condition will also prevent users from deleting the data using file…
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How to assign shared credentials via Traverse Web Service API
QUESTION: How do I assign shared credentials via the Traverse Web Service API? SOLUTION: Batch Shared Credential Assignment This JSON endpoint assigns shared credentials to one or more tests. Endpoint http://localhost/api/json/admin/test/update Method POST HTTP Headers Content-Type: application/json Accept:…
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Receiving Alerts during Scheduled Maintenance
PROBLEM: Receiving Alerts for a device that are under Scheduled Maintenance SOLUTION: During a Scheduled Maintenance, test results are no longer polled and alerts should also be suspended. If you receive an alert for a suspended device during the Maintenance window, please confirm the below. If this does not help resolve…
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Tip: Uninstall Traverse on Windows Server 2012 R2 or Windows 10
PROBLEM: Uninstalling Traverse on Windows Server 2012 R2 or Windows 10 stalls or freezes SOLUTION: Please navigate to * TRAVERSE_HOME\uninstall * Right click on 'Uninstall Kaseya Traverse' and select Properties * in the Properties dialog box, click the Compatibilty tab * Under 'Compatibility Mode' check 'Run this program…
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Recommended method to add a vCenter device to traverse
QUESTION: How do I add a VCenter / VMWare device in Traverse? SOLUTION: Please follow the steps below to add a hyperV/VMware/Esx server device type from traverse GUI Step 1 : Setting Up Shared Credentials Setup your "Shared Credentials" by navigating to "Administration >> Others" Click on the "+" sign to create new shared…
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Stale Results
PROBLEM: In STATUS >> DEVICES bottom right pane, if your test results have a triangle with an exclamation point inside of it displayed next to them, then this indicates that the results are old/stale and have not been written to the database recently. Technically speaking, a stale result indicates that the test poll value…
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Troubleshooting: List/Sort files by size
QUESTION: How do I list the top X (10, 20, etc.) files by size (largest down - descending order)? CAUSE: Your system may be running out of disk space and you may want to identify the largest files on the system SOLUTION: Tip: We recommend that you build two lists two hours apart so that the results may be compared NOTE: -…
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"RPC Server Unavailable" troubleshooting
PROBLEM: Unable to discover WMI tests. When running the WBEMTEST tool from the DGE(x) to the device it returns with an error of 'RPC Server Unavailable'. SOLUTION: * Verify wbemtest (from the DGE/x) is able to connect and issue queries to the remote host in question * If wbemtest is able to successfully connect to the…
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Using Custom & Adhoc Reports to widen the scope of the data in your reports
QUESTION: How do I create my own custom reports? SOLUTION: 'Advanced reports' are a set of pre-defined reports that allows customers to view and analyze different "types" of performance data for a user-specified set of devices or containers and some additional context, depending on the report itself. As these are…
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Traverse Component Health page shows non-zero time offsets
PROBLEM: The 'Superuser >> Health' page displays non-zero time offsets SOLUTION: For a properly configured Traverse system, the Component Health page (Superuser->Health) should show a Time Offset of zero for all Traverse servers. For each server (DGE or DGE extension) with a Time Offset other than zero (whether positive or…