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How to generate a rule file template from a MIB
QUESTION: How to generate a rule file template from a MIB? RESOLUTION: Requirements * net-snmp-utils (net-snmp for Windows) binary downloaded and installed in order to utilize snmptranslate. Linuxyum install net-snmp-utils Windows (The default components of the install package should be sufficient)…
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Traverse: Debugging Windows Installer issues
PROBLEM: When installing/upgrading Traverse the installation/upgrade does not complete or completes with errors. This article is designed to assist any installation issue enabling debug SOLUTION: * Determine the Windows Directory (c:\Windows typically) run: C:\Program Files (x86)\systeminfo * Create a file ia_debug.2 under…
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Traverse: Authenticate against windows active directory (ldap)
QUESTION: How do I integrate Active Directory with Traverse? SOLUTION: Traverse provides customizable framework for validating login user name and passwords against external source, including Radius, Kerberos, LDAP, etc. The 'External Authentication' section of the Traverse Developers Guide provides detailed information…
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Tip: Running SQL scripts on Traverse
QUESTION: How do I run SQL scripts on Traverse? Occasionally, Kaseya Support will ask you to run certain SQL script/s. The script will be provided to you as an attachment on the Support ticket. SOLUTION: NOTE: Please download and unzip the attachment provided to you on the Support ticket. Please substitute mysql.sql below…
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How to use Traverse test/getStatuses Web Service endpoint
QUESTION: How to use Traverse test/getStatuses Web Service endpoint? RESOLUTION: The Traverse test/getStatuses Web Service endpoint provides the status and other details for the tests specified. It may also be used to provide a list of tests that meet certain criteria. For example, to list all tests with no Action Profile…
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Tip: Simulating test results - Traverse monitoring
QUESTION:I have a lab system and wish to simulate monitoring. I do not wish to have actual devices being monitored. SOLUTION: IMPORTANT: This is not meant to be attempted on a production system. This is meant to be implemented only if you have a lab system and you do not wish the lab system to monitor real devices. Note…
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How to perform a network discovery in Traverse 9.4 and later
QUESTION: How do I run a network discovery? SOLUTION:* Before configuring/starting a discovery, make sure you have supplied appropriate credentials for routers, switches, servers, VMware, etc. This is done via Administration -> Other -> Shared Credentials: * Use the "+" icon create new credentials. There should be at least…
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Unable to insert Web Transaction Test
PROBLEM: Unable to insert Web Transaction Test CAUSE: After running <Traverse_Home>\database\schema\alter\insertDeepWebTestScripts.sh.cmd script run out of heap memory Issue as displayed in the screen: Exception in thread "main" java.lang.OutOfMemoryError: Java heap space </code></p><pre><code> at…
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Troubleshooting: Forcing a test event to be generated
QUESTION: How to force a test event to be generated RESOLUTION: From time to time, it is necessary to force a change in test status (say from OK to Critical). This also causes a test event to be generated. Steps: * Identify a device on the system * Identify a test on the device (typically Packet Loss) * force the test to…
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How to provision Traverse WMI Query Daemon Statistics
QUESTION: How to provision Traverse WMI Query Daemon Statistics? RESOLUTION: The attached ZIP archive contains a script which may be used to both create a set of External Data Feed (EDF) tests to monitor the WMI Query Daemon, and also to populate those tests. A failure in the WMI Query Daemon may be detected by the test…