/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

Traverse Traverse

Traverse

Troubleshooting: Unable to collect PDH data
PROBLEM: Unable to collect PDH data All PDH tests to a specific device start reporting "Unable to collect PDH data". Other regular WMI test monitoring to the device is not impacted. RESOLUTION: * Perform a manual test discovery. From experience, we have seen this rectify the issue. Please navigate to Administration -->…
Troubleshooting: Data Gathering Engine component does not remain in running state
PROBLEM: Data Gathering Engine component does not remain in running state CAUSE: Not all network packets from DGE(x) reach the BVE server. The issue of dropped packets can be viewed by capturing a packet dump at BVE and DGE(x) end simultaneously and then open it in Wireshark tool. Log entries similar to the below will also…
Requesting a xml rules file for syslog entries from a device
QUESTION: How do I request a Syslog xml rules file? PROBLEM: To allow syslog entries to be displayed intelligibly, and to associate the proper priority, a rules file is generally created. You may read up more about rules files under the chapter "Message Handler for Traps and Logs"…
Duplicate tests are provisioned
PROBLEM: Duplicate tests are provisioned RESOLUTION: Should you notice that duplicate tests are being provisioned, note the sub-types (a.k.a. categories) of these tests. Review the signature files under both 'TRAVERSE_HOME\plugin' and 'TRAVERSE_HOME\etc\typedef' to determine if these sub-types are defined in more than one…
How to pass special characters in REST commands?
QUESTION: How to pass special characters in REST commands RESOLUTION: Occasionally it may be necessary to include 'special' characters within REST commands that would otherwise be interpreted as meta-data. This may be done by substituting the URL character code in place of the character itself. For example, the following…
Troubleshooting: Reviewing all incoming syslog data
PROBLEM: Syslog data that is not matched by a rule will not be displayed in the logs by default RESOLUTION: The rules source file has a tag <logunmatched>. This needs to be set to true. NOTE: When troubleshooting is completed, please ensure that <logunmatched> is set back to false Details: * It is recommended that changes…
How to install a Traverse patch
QUESTION: How may I install an emergency Traverse patch provided by Kaseya Support? RESOLUTION: Note: This example uses Windows path notation. Note: This examples uses traverse-9.3.jar. Your release number and patch file name may be named differently. Substitute the appropriate file name in place of traverse-9.3.jar in the…
Purpose of exporting a device or tests to another department
QUESTION: What is the purpose of exporting a device or tests to another department? RESOLUTION: Exporting one or more tests to another department allows the result/status to be shared across departments while only polling the metric (test) once. Also, only a single device entitlement is consumed. One example where this…
Troubleshooting: Testing connectivity to 7651
QUESTION: Do I have connectivity to the BVE on port 7651? SOLUTION: * With a client such as putty, connect to the BVE on port 7651. Wait for a couple minutes. If you are greeted with a timeout message as below, it implies the DGEX does not have connectivity to the BVE No timeout message indicates successful connectivity.…
Troubleshooting: Traverse CMR support
QUESTION: What files and logs to provide to troubleshoot Traverse CMR issues? RESOLUTION: From the DGEX receiving the CMR records, * please zip and attach the logs to the ticket * please identify the device and tests in question * please zip and attach TRAVERSE_HOME/utils/spool/cmr/input to the ticket * please run this…