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Repeated "Traverse BVE has not received a periodic heartbeat..." email alerts received
PROBLEM: * DGE (or DGEX) indicated in alert email body is up, all indications show that monitoring is working, and all components are running. * Receiving constant "Traverse BVE has not received a periodic heartbeat message from the following server for more than the configured amount of time" alerts. * SUPERUSER > HEALTH…
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Unable to access NCM, netconf.log shows "bundles failed to start"
PROBLEM: NCM component starts is listed as running, but unable to access the NCM through the UI. The netconf.log shows various errors: * unable to create resource with unique name ziptie-ds bitronix.tm.resource.ResourceConfigurationException: cannot create JDBC datasource named ziptie-ds * "3 bundles failed to start" *…
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Tip: Determine the Traverse release from the access url
QUESTION: How do I determine the Traverse Release without logging on to the web application? RESOLUTION: In the example below, replace mytraverseserver_url.domain.com with the URL for your Traverse server curl -s -S http://mytraverseserver_url.domain.com | grep title The output would be similar to below, in this instance…
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Tip: Netflow Report with no data
QUESTION: I am specifying the flow collector source as the source IP address. When I try to pull a netflow report I get the following output, "Unable to locate flow data. This may be caused by no flow data being available for the specified time period." RESOLUTION: By design, the Flow Analysis console displays different…
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Migrate Traverse to New Linux Server
QUESTION: How do I move my Traverse server (BVE/DGE,DGE) to a new Linux server? SOLUTION: Please find steps below for migrating an existing Traverse install on Linux to a new server. Note that in the steps below, the path prefix '/usr/local/traverse' should be replaced with your actual installation location which may be…
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Troubleshooting: Traverse is showing device offline (packet loss test critical) when it is not
QUESTION: Traverse is showing device offline (packet loss test critical) when it is not RESOLUTION: To assist with the troubleshooting, please provide the following on a support ticket: Please start with a screenshot of the issue. (Devices affected/Test Status) From the DGEX, please perform a ping and provide a screenshot…
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Tip: Example using dashboard web services
QUESTION: Provide examples of using dashboard web services RESOLUTION: Listing dashboards #!/bin/bashcurl -k -i -H "Content-Type: application/json" -H "Accept: application/json" -X POST -d '{ "username":"your_user_name", "password":"your_password"}' https://traverse_server/api/json/dashboard/getDashboards Delete a…
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Traverse - AWS instances are unreachable
PROBLEM: AWS test are coming unreachable RESOLUTION: BVE logs/error.log will return an error like: Session$HttpRequestRunnable[Thread-2921]: (INFO ) Unable to execute requests against host=monitoring.us-east-1.amazonaws.com : Invalid return code :[400] for request :[] with variables…
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NCM backup fails with "Problematic XML: null"
PROBLEM: When attempting a backup (manual or scheduled), the backup fails and provides the following error when clicking the error details icon: javax.xml.stream.XMLStreamException: Unexpected EOF; was expecting a close tag for element <cisco:ZiptieElementDocument> at [row,col {unknown-source}]: [2,0] Problematic XML: null…
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Tip: Set User preferences to display all devices/tests
QUESTION: How do I see all devices/tests, including the ones that are in OK state? RESOLUTION: User preferences default to only displaying items that warrant attention (such as tests or devices or containers that are in critical or in warning state, However, user preferences may be changed to alter this behavior. As the…