/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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Traverse Oracle Monitor Troubleshooting
QUESTION: How do I troubleshoot the Oracle monitor tests that are not working? RESOLUTION: * In order for Traverse to monitor the Oracle database, please make sure the Oracle database supports remote network (SQL*net) queries * Clients/applications to test remote connectivity (please test from the DGE or DGEx server that…
Disabling SSL access to the Web Application
QUESTION: How do I disable SSL access to the Web Application? RESOLUTION: * Create a copy of TRAVERSE_HOME/apps/tomcat/conf/server.xml and place outside of the Traverse installation folder. This will allow for the quick restoration of the original copy, if required. Note: TRAVERSE_HOME should be replaced by the actual…
Unable to discover SNMP tests
PROBLEM: Unable to discover any SNMP tests when there should. This is assuming it is known the device supports at least RFC system level metrics and any missing SNMP tests are not due to unsupported SNMP tests (i.e. a new device signature is needed). When an SNMP discovery is initiated within Traverse, it must first be…
Deploying a new NCM adapter
QUESTION: How do I deploy a new NCM adapter? RESOLUTION: On the BVE (SaaS) instance: * Place the .crate file under <TRAVERSE_HOME>/apps/netconf/crates/ * Place the adapter directory under <TRAVERSE_HOME>/apps/netconf/adapters * Restart the NCM component On the DGE and/or DGEx instances: * Place the adapter directory under…
Traverse: Monitoring Traverse services via TCP/IP
QUESTION: How I monitor Traverse services if I don't have access to SNMP or WMI? RESOLUTION: We can monitor Traverse services via TCP/IP test (Advance port Test or Internet ports) 7651 BVE7652 BVE 7653 BVE 7654 BVE 7655 DGE9443 DGE 7691 WEBAPP 7692 DGE-DGE 7693 DGE-MSG 7696 BVE-CSE 7697 BVE-JMS Please note that ports…
Tip: Example using container/update web service
QUESTION: How do I use use web services to update a container? RESOLUTION: This is an example of a JSON formatted request to update a container (your serial numbers will be different): #!/bin/sh curl -k -i -H "Content-Type: application/json" -H "Accept: application/json" -X \ POST -d '{ "username": "your_user_name_here",…
Troubleshooting: Data Gathering Engine component does not start
PROBLEM: Data Gathering Engine (DGE) component does not start CAUSE: Name associated with the DGE or DGE Extension (DGEX) is incorrect. The error usually may be that the name of the DGE specified at the time of install may be different than the one specified on the Superuser --> DGE Mgmt page (when logged in as superuser).…
Recursive directory listing in Windows
QUESTION: How do I get a recursive directory listing? SOLUTION: Reference - http://superuser.com/questions/653860/list-files-recursively-showing-only-full-path-and-file-size-from-windows-command A simple answer is: * Open a DOS command prompt using Run as Administrator * cd to the directory from where the listing should…
User Account Control (UAC) and WMI
QUESTION: How does UAC affect WMI? RESOLUTION: This Microsoft article describes how UAC affects access to WMI data: https://msdn.microsoft.com/en-us/library/aa826699 APPLIES TO: All versions of Traverse REFERENCE: None
ERROR: Unable to locate cached installation parameters
PROBLEM: Linux silent installation terminates with the message; ERROR: Unable to locate cached installation parameters ERROR: Cannot proceed with non-interactive installation CAUSE: Silent install does not correctly set up the cache file for the installer when upgrading to a major release (e.g. upgrading from 7.0 to 9.1)…