Tickets do not appear to be created when sending emails to the address checked by the email reader.
The Email Reader's log reports the error "wodPop3 Error: Login ERROR: The service has not been started.". All subsequent log entries fail in a similar fashion. The Email Reader reports as not able to connect, and clicking Connect Now results in a failed connection.
Looking at the services on the VSA server, there does not appear to be a service WODPOP3 running.
05/25/2008 22:57:11 KEmailReader Begins
05/25/2008 22:57:12 0 Emails, 0 Tickets Added, 0 Tickets Updated
05/25/2008 22:57:12 KEmailReader Ends
05/25/2008 23:01:10 KEmailReader Begins
05/25/2008 23:01:11 wodPop3 Error: Login ERROR: The service has not been started.
05/25/2008 23:01:11 0 Emails, 0 Tickets Added, 0 Tickets Updated
This was caused by an issue on the Microsoft Exchange server running the POP server.
Rebooting the Exchange server resolved the issue.