/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Backup (KBU)

Backup fails with "Invalid file reference" error in Acronis log

QUESTION

Backup fails and Acronis log contains "invalid file reference" error.

<event id="18" level="4" module="1" code="502" time="1313473175" message="Operation with partition '0-0' was terminated. Details: <indent>Invalid file reference. Error code: 0x7001A Tag: 0x89D94B01B483E1A4</indent>" line_tag="0xA164035B3FF39281" />

<event id="19" level="4" module="7" code="26" time="1313473175" message="Invalid file reference" line_tag="0x89D94B01B483E1A4" />

<event id="20" level="4" module="100" code="103" time="1313473175" message="Failed to perform the backup operation." />

ANSWER

This error is caused by file system or disk corruption.

To resolve this run chkdsk /r /f on each drive being backed up (requires reboot).

If the issue is unresolved: -

1) back up each partition individually to isolate the source of the problem
2) run Acronis Info tool (instructions here > https://helpdesk.kaseya.com/hc/en-gb/articles/229017608-How-do-I-run-the-Acronis-Info-Report-Utility-) submit the output to Kaseya support along with the log sample

FURTHER INFORMATION

To access the Acronis log for a backup taken with Kaseya Backup, go to Backup tab > backup Sets function and click the success/failed link in the "Result" column.

APPLIES TO

Kaseya, Backup, Acronis Backup and Recovery, VSA, KBU,