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Ransomware Protection - Isolation Risks
The VSA's Ransomware Protection module has the ability to execute an isolation routine on an endpoint once it detects ransomware. This feature helps guard the rest of your environment against further ransomware infection as it prevents the offending endpoint from any further communication with other local devices by…
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Option for Deploying Agents to Customers without Authenticated Access to the VSA
* Create your Agent Procedure based on the process in the help file at this link.* We recommend that you create an agent installer for each customer. Leverage existing group under step 2. Choose an existing group from the drop-down that is associated with your customer. * * We also recommend that you name each installation…
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Unable to edit or create a view in VSA after recent update in 9.5.1
PROBLEM When trying to create or edit a view, options to Save, Delete or Share are missing. This happens after the recent patch update in VSA. CAUSE We have a known issue for this that the editView.asp on the server gets updated if the Software Management module is installed on the server. Replacing the attached file…
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How To View Domain/Workgroups Column
QUESTION We are getting inconsistent Domain names when we include the Domain column in our view. RESOLUTION To display Machine domain or workgroup, use the column named 'Domain/Workgroup'. *The column named 'Domain' is used for logged-in user's domain. *The column named 'Domain/Workgroup' is used for the Machine domain or…
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How can I remove the Badge Icon on my Agent?
Question How can I remove the Badge Icon on my Agent? Answer To remove the badge icon, please navigate to Agent -> Edit profile -> click on the checkbox of that agent -> Icon badge -> click on change -> remove badge -> click on update. If you would like to clear the note then click on Clear Note if needed.…
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Catalina Install Error: "Can't open /opt/com/kaseya.agentsetup/macBlink.tif for copy, open /opt/com.kaseyagentsetup/macBlink.tif: no such file..."
PROBLEM Catalina Install Error: "Can't open /opt/com/kaseya.agentsetup/macBlink.tif for copy, open /opt/com.kaseyagentsetup/macBlink.tif: no such file or directory" found in the installer logs (agent.log) located at /opt/com.kaseya.agentsetup/logs. CAUSE Currently, there is not an Agent icon image for the Mac agent package…
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Create an End-User Account for Remote Control Access
Question How do I create a VSA account, so end-users can access their own machines for the remote control feature? Resolution This can be accomplished by creating a remote control only role, and a scope that is limited to the end-users machine(s). Important to note that, you can re-use the same role, however, the scope…
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I need a view for ALL Agents. How can I create this?
QUESTION How can I create a view for ALL Agents? RESOLUTION There is not a system built-in view for ALL agents in the VSA. Depending on the customer requirements, the use of a view for ALL agents might be needed. To create a view for All Agents just click on "new' by the view tab and then select the option "Set machine ID"…
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Alert on Mac: "Lua" is not optimized for your Mac and needs to be updated
Problem: When the Kaseya agent is installed, we see a 1-time alert "Lua" is not optimized for your Mac and needs to be updated. Cause: You see this notification as Apple is notifying customers when they are using an app based on 32-bit technology. This is done via a one-time alert that appears when you launch a 32-bit app.…
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Archive and access Agent Procedure logs
Question How do I archive agent procedures logs and access the same archived logs? Answer If archiving of logs has been enabled and archiving has been working on the server then you can check the archived logs folder to check the old log history ($:\Kaseya\UserProfiles\[folder_name]). If not, please follow these steps: *…