Changing Windows Agent add/remove text and icons
Question: We have successfully customized our Windows Agent icons in the system tray. Is there also any way we can re-brand the Agent-related name & icon in Add/Remove programs? Answer: These elements can be changed via the following registry keys for v6-based and above installed Windows Agents but first: * Changing the…
Agent deleted but the licence count is unchanged
PROBLEM Agent deleted but the licence count is unchanged. RESOLUTION Deleting a machine account initially marks it for deletion. Actual deletion usually occurs during off hours to reserve resources during working hours. There are some cases where it is useful to purge machine accounts immediately. For example, your Kaseya…
How do I Install Agents via the LAN Watch-based Install Agents page to certain Windows systems?
KB#: KKB000201 QUESTION How do I Install Agents via the LAN Watch-based Install Agents page to certain Windows systems? We have Kaseya installed on the Domain Controller's. However, we cannot push the installer to any workstations. We have tried LAN Watch-based Remote installs and AD-based installs, but they don't seem to…
Can the "Remember Me" box be disabled on the Login Page?
KB#: KKB000473 QUESTION
Can the "Remember Me" box be disabled on the Login Page? ANSWER On-Premise Customers: The box can be removed using System tab > Logon Policy, check the"Do not show remember me checkbox on logon" option. SaaS / Cloud Customers: The "Remember Me" box on the Login Page cannot be disabled.
Manually Update Agent Installation Files
* HOW DO I... ...ensure that I have the latest Kaseya Agent versions? * RESOLUTION For K2 v6-based & v5.1-based VSA's: Updating the agent installation files of the Kaseya agent with new versions occurs in two forms: A) In certain technical support cases, we see that a particular new agent version will solve the specific…
How do I force an agent to be offline without deleting it?
QUESTION How do I force an agent to be offline without deleting it? ANSWER If you want to force an agent offline without deleting the account, use the Agent > Install Agents > Delete function and select the "Uninstall the agent and keep the account" option. Alternatively, use Agent > Configure Agents > Suspend to disable…
The Agent does not show a logged in user even though one is logged in locally
Problem The Kaseya Windows Agent checks in, but does not display a logged-in user even though one is logged in locally, why? Cause The Kaseya Agent Service Helper for KaUsrTsk is not being invoked from the HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry key. Solution Check in the Task Manager on the affected…
I am trying to install an agent on a computer currently running a Novell Netware-based OS and am unable to. Does this work?
KB#: KKB000369 Question I am trying to install an agent on a computer currently running a Novell Netware-based OS and am unable to. Does this work? Answer Kaseya does not currently support Novell Netware OS-based clients in any way. Kaseya does not currently support Novell Netware OS-based clients in any way. More…
What is an "error -12" error?
Question: What is an "error -12" error? What does the "Network Connection Unexpectedly Lost" message mean? What does the "Agent connection (xxxx) interrupted during message read. [0xffffffff4]" mean? CAgentContextMapp::Add() - Agent connection (XXXXXX, XXXXX) was dropped. Status = 10054 Answer: A Kaseya agent maintains a…
Where are the Kaseya Agent Install Log located?
Question Where is the Kaseya Agent Install Log located? Answer * Kaseya Windows Agent - Install Log Location Information * Kaseya Mac Agent - Install Log Location Information * Kaseya Linux Agent - Install Log Location Information On Windows 7 and Up * Fresh Install: %localappdata%\Temp\KASetup.log LAN Watch-based Remote…