-
I am setting up my Kaseya Server in a LAN environment on a server machine that does not have routine access to the internet. What are the consequences of this type of a configuration?
QUESTION I am setting up my Kaseya Server in a LAN environment on a server machine that does not have routine access to the internet. What are the consequences of this type of a configuration? ANSWER The Kaseya Server requires access to the Internet for the following functions, for example: Patch Management The Kaseya…
-
How does time work in Kaseya?
KB#: KKB000172 QUESTION The kaseya server is in one timezone, the agent another, and the admin yet another - how does Kaseya handle the time? ANSWER We are often asked what time is shown in Kaseya, if you see a script scheduled to run at 10am, which 10am is this? The agents 10am, the admins 10am, or the kaseya servers…
-
How do I configure IIS on Kaseya server to use SSL and certificates?
Question: How do I configure IIS on Kaseya server to use SSL and certificates? Resolution: Kaseya sits on top of IIS. If you change the IIS configuration, either the port that the default website runs on or enable SSL, Kaseya will detect the change at the next logon and a background process make any necessary changes to…
-
Enabling CLR in SQL Server
Question: How do I enable CLR in SQL Server? Answer: Run the following query inside SQL Server Management Studio (SSMS): EXEC sp_configure 'show advanced options' , '1'; go reconfigure; go EXEC sp_configure 'clr enabled' , '1' go reconfigure; -- Turn advanced options back off EXEC sp_configure 'show advanced options' ,…
-
How do I customize the Agent Icons in the system tray to use my company's logo
QUESTION I want to use my own company logo as the Kaseya agent icon instead of the default blue K. How do I do it? ANSWER You will need to have four (4) different icons: online, offline, blink, and no-remote. See details about format, size, and color depth in the online help (More Information section below) - Log into the…
-
Adding the -remote tag for KaUsrtsk.exe on Windows Agents
Question Why is the Kaseya Agent icon not viewable when accessing a Windows Agent machine via RDP or Terminal Services? Answer By default, the Kaseya service runs as a system service. The system only has access to the root console, not to virtual consoles/RDP sessions. So the icon will only display on screen:0 (the…
-
Kaseya Agent Working Directory Best Practices
Question: What are the best practices for using and/or configuring a K2 v6-based Agent Working / Temp directory for Kaseya managed machines? Answer: ***For Windows-based managed machines K2 v6 The default working directory created when a Kaseya Windows Agent is installed is "< OS_Installed_Partition >:\kworking". Where <…
-
ISA / Forefront Server Configuration
KB # KKB000802 * Question I have recently setup a Microsoft Active Directory + ISA / Forefront Server network infrastructure in an environment with machines that have Kaseya Agents installed onto them. These Kaseya Agents now experience issues checking into the VSA. What do I do from here? * Answer You will need to update…
-
How do I reinstall the OS on my Kaseya server?
QUESTION I need to reinstall the OS on my Kaseya server. How do I do this and keep our current data from the Kaseya install? ANSWER You can back up the database using the System tab > Configure function - this will back up to a time/date stamped .bak file in the folder path specified in the "Backup folder on KServer"…
-
How do I white label the Kaseya software so that my customers are not aware that I am using Kaseya to provide services to them?
QUESTION How do I white label the Kaseya software so that my customers are not aware that I am using Kaseya to provide services to them? ANSWER The following steps are required to completely white label the Kaseya software: 1. Under the System tab > Server Management > Customize, modify CSS styling of the Kaseya interface,…