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Perform a Manual Full Database Backup from SQL
QUESTION How do I perform a manual Full Database Backup from SQL Server Management Studio? ANSWER Follow the steps below to manually create a full database backup. 1) Log into SQL Server Management Studio. You will need to either authenticate as your 'sa' account or your Windows Credentials: 2) Expand the SQL…
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How to migrate agents to another VSA instance
Question How can I migrate agents from one VSA server to another? Answer If migrating to a new server which is a replica of the original server, agents can be re-directed using Agent > Check-in Control page. On both the new and old VSA servers, set Primary Kserver to the address of the new server. If migrating to a brand…
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Restarting the Kaseya Agent Service via Agent Procedure
Question How do I restart the Kaseya Agent Service? Answer Due to constraints, it is not fully possible to successfully restart the Kaseya Agent Service directly using the Agent Procedure commands. However, using the following steps will allow you to create an Agent Procedure that will successfully restart the Kaseya Agent…
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Does Kaseya support Anti-Virus software installed on the Kaseya Application Server and/or SQL Server?
Question Does Kaseya support Anti-Virus software installed on the Kaseya Application Server and/or SQL Server? Resolution Kaseya does support AV so long as exclusions are set appropriately on the Kaseya folder and SQL files. The technical details are as follows: * Kaseya Application:…
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Unable to download packages
Problem When trying to download agent packages you receive this error The page cannot be displayed There is a problem with the page you are trying to reach and it cannot be displayed. HTTP 500.100 - Internal Server Error - ASP error Internet Information Services Error Type: Microsoft JScript runtime (0x-7ff5ffcb) File not…
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Create a View for Outdated Agents.
Question: I would like to create a view that will show agents that are not on the latest agent version. How can I accomplish this? Answer: You can create views that will return all machines using a specified agent version. Please see the steps below: * On the Agent > Manage Agents page, click on the Edit button to get this…
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LAN Cache: 'Please enter a valid Directory Name' message.
Problem: I am having issues creating a new LAN Cache and getting the system throw this error. How can I resolve this? Possible Resolution: * Make sure that for Step 1, you are only entering the name of the LAN Cache, no drive letter, possible path, or \ etc. * For Step 2, enter the name of the directory only, without…
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What is the difference between Suspend Alarms and Suspend Agent?
QUESTION What is the difference between Suspend Alarms and Suspend Agent? ANSWER Suspending an Agent (Agent Tab -> Suspend) This effectively stops the agent from checking in. The agent will not run any procedures and the agent icon will appear offline on the endpoint. The agent will still be running but any scheduled jobs…
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Linux agent installation failed due to absolute path message
Issue: When installing the Linux agent the installation fails with the following error: Cause: The agent package being used to deploy to the Linux machine includes install switches that are meant for Windows machines. Resolution: Please edit the package and remove/edit the Windows' installation switches for install path…
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LAN cache folder clean-up
Question: Is there an option from the VSA to clean up LAN cache folder? Answer: At this time there is no such functionality, the content of the LAN cache folder is not removed by Kaseya and it needs to be maintained by the admin. You can delete the information in it if you wish, from there if a file/patch is needed the…