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Check-in Control changes on Agent tab will not stick
PROBLEM: Every time I change my check-in control, the changes I made keep reverting back to its previous setting. Why does it keep doing this? CAUSE: There is a setting applied at the group level under System tab > Check-in Policy or Policy Management is applying the setting. SOLUTION: Go to the System tab > System…
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I have scheduled an update of the Agents, but the version number is not changing
PROBLEM You have scheduled your agents to update, but after a while, they are still showing the old agent version number CAUSE There are a number of things that can cause this, here are some common causes: 1. The agent installer on the Kaseya Server did not get updated 2. The installer failed to run on the target machines…
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How can I configure my Kaseya agents to check-in to the Kaseya server via a proxy?
PROBLEM My agents are on machines that have to go via a proxy server to reach the internet. The agents are not able to check in to the Kaseya server (they remain grey) CAUSE The Kaseya Agents require a direct TCP/IP connection to the Kaseya Server - they are not proxy aware. WORKAROUND / SOLUTION In order for a Kaseya…
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Should I install AV on my Kaseya Server?
QUESTION I want to install AV on my Kaseya server - is there a brand that you recommend? Are there any settings that I should apply? Do I need AV? ANSWER Your Kaseya Server sends and receives files from your customer's machines, so for your protection and that of your customers, an AV solution is a good idea. Kaseya…
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How to install a standard MAC agent package
QUESTION How do I install a standard MAC Agent package? ANSWER To install a standard MAC Agent package, follow the steps below: A.) In your VSA, navigate to Agent > Packages > Manage Packages and click on + Create B.) Complete wizard following these steps: - 1) Specify how the machine ID is assigned: Computer Name - the…
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Agent account name is not the same as the Computer name
Problem : The Agent account name is not same as the Computer/Machine name. Cause : 1. The Installation package used for installation didn't have the following option selected. 2. Computer/Machine name was changed after the agent account was already created. Even if the option in cause 1 was selected while installing the…
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Lan Cache failed, Lan Cache is invalid
Problem After running a patch test , it shows " Lan Cache failed, Lan Cache is invalid " in the Patch Status page Cause When a new Lan cache have been created and applied to a machine there are several scripts that run , these are system scripts that create user account and update permission for the file share , and if…
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Lots of space consumed by c:\Kaseya\logs\services
Question You are finding that the c:\kaseya\services\logs\ folder contains a large number of files and/or they are large in size - 100meg - 1gig+, typically the *EdgeService* logs are the culprits. Answer This is by design - the Edge Service will log all connections to the Kaseya server, and each connection will create an…
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Mac OSx Agent Install Fails
PROBLEM Agent Installation on Mac OSx fails. You may see an error message like this Error Installation of agent failed because configuration file contents could not be accessed CAUSE Potential causes for failures in the installation of a Kaseya Agent on Mac OSx computers have been associated to one of the following causes:…
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Supported Apple Mac OS Functions.
Question: What supported Apple Mac OS functions are available? Answer: Mac agents support the following functions: * Audits - selected hardware and software attributes * Agent procedures * Remote Control * FTP * SSH * Reset Password * Task Manager * Live Connect including Desktop Access.* On Apple Leopard (Intel) and…