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My AV solution is identifying a Kaseya file as a virus
PROBLEM Your AV solution, be it KES/KAV modules in Kaseya, or a 3rd party tool is flagging a Kaseya file as a virus CAUSE Kaseya does not ship viruses to its customers. Our installers and software is scanned for viruses before publication. There is of course the possibility that a computer does have a virus, and that the…
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Windows displays "A program running on this computer is trying to display a message" Dialog box
PROBLEM During the normal operation of your Windows desktop or server desktop you see the following dialog message "A program running on this computer is trying to display a message" "View the message" "Ask me later" CAUSE Services and system processes run in session 0. Prior to Vista, the console (first logged on user’s…
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Kaseya Custom Port for agent check in
Problem The user has a custom port that they were using for agent check-in older versions, After upgrading the VSA agents are showing offline because the Kaseya edge service is not listening on that custom port. Resolution 1. Please take a backup of the KaseyaEdgeServices.config file before proceeding ahead. The normal…
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Setting Up LAN Cache on a Domain Controller
Question Can I set up my Domain Controller as a LAN Cache Answer It is not recommended to utilize a Domain Controller when setting up a LAN Cache as a domain controller uses many resources and connections that may conflict with the LAN Cache process. Warning: LAN Cache utilizes local administrator accounts to assign…
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Do NOT use c:\windows\ for the Kaseya agent working Directory
PROBLEM You are seeing various problems with agent behaviour, including, but not limited to * Audit Data not being returned * KSDU scans not returning data * Domain Watch not returning data * KAV updates not working * Agent procedures failing with "permissions" errors CAUSE The agent working directory (Agent tab -> Working…
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The agent icon does not show for multiple users when logged into a windows server ( including Terminal servers )
Symptom The agent icon does not show for multiple users when logged into a windows server ( including Terminal servers ) Resolution Please add the "-remote" option to the registry as per this KB instructions. https://helpdesk.kaseya.com/hc/en-gb/articles/229011388-Adding-the-remote-tag-for-KaUsrtsk-exe-on-Windows-Agents…
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Blacklisting Events During Event Log Collection
ISSUE You are collecting Events with Event Log Collection but you want to ignore some specific logs. SOLUTION On the KServer, navigate to Kaseya\WebPages\ManagedFiles\VSAHiddenFiles. There you will see two files, evLogBlkList.xml, and evLogBlkListEx.xml. To blacklist events, you will only modify evLogBlkListEx.xml. Add the…
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Application blocker not blocking application
Symptom When blocking an application using "Agent\Protection\File Access" the application is not blocked. Problem The blocked application is not located on the local disk Resolution Network paths are NOT supported by application blocker. Affected versions 6.3,6.5,7,8,+
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Large Folder size in @dbBackup
PROBLEM You have a large number of files and large disk utilisation in c:\kaseya\@dbBackup. You see a couple of big *.BAK files and a lot of ArchiveYYYYMMDD folders. CAUSE This is not a problem - the system is working as designed, although configuration changes can be made if this is causing disk space issues. BAK files…
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Agent Not Installing - Curl.exe/proxy issue
Problem: Agent Not Installing due to curl.exe/proxy issue Cause: It was found that a Windows 2008 R2 server had a Windows environment variable set for HTTP_PROXY which pointed to the customers proxy service Solution: Curl.exe uses this same environmental variable, which then the Kaseya agent will use. Once the…