Agent/Server Performance - Best Practices
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How do I change the agent check-in port for an existing Kaseya server, ensuring that I do not lose control of any agents?
Question How do I change the agent check-in port for an existing Kaseya server, ensuring that I do not lose control of any agents? Answer Before changing the port the Kserver listens on, it is necessary to tell all the agents about the new port so they are still able to check in when the server is changed. Use this process…
I configured a custom URL for agent menu, and the agent is unable to browse to the URL through the menu. How do I fix this?
QUESTION I configured a custom URL for agent menu, and the agent is unable to browse to the URL through the menu. How do I fix this? The URL responds OK when typed directly into a web browser. ANSWER The agent did not have HTTP access to the Kaseya server. The agent menu needs to first browse to the Kaseya server, then…
Set Credential Test Fails
Question: Agent tab > Set Credential test fails. Script or agent logs may contain errors such as: ERROR: getVariableValue() failed to get dynamic script variable value, type 1 - <agent temp>\credentialTest.txt. ERROR: doGetVariableValue() failed to open <agent temp>\credentialTest.txt…
Kaseya server has begun flooding network with traffic?
QUESTION High network utilization observed on Kaseya server The most likely cause of high network utilization on a Kaseya system is that a large number of scripts are running at the same time that involve transfer data between agents and the K server or internet - for example patch updates, security updates or any script…
SQL Database consistency errors and resolution
Question: Why do I receive an error while backing up the Kaseya database of the form: System database backup failed. Check Data and Index Linkage - [Microsoft][ODBC SQL Server Driver][SQL Server]Table error: Object ID 0, index ID 0, page ID (1:76056). The Page Id in the page header = (0:0). [Microsoft][ODBC SQL Server…
Troubleshooting Linux Agent Installs
Question: How do I troubleshoot Linux Agent Installs? Answer: For general Linux agent installation and uninstallation instructions see http://help.kaseya.com/webhelp/en/vsa-online-help.asp?6908.htm. Note the following specific items from there: A - When there is a noexec Flag Set on /tmp Directory The Linux agent installer…
Having problems installing an agent on a machine where there was an agent previously installed?
QUESTION Having problems installing an agent on a machine where there was an agent previously installed? ANSWER Probably the most straightforward way of resolving this is to edit your agent install package and add a /r /w switch to it, which forces the package to install and overwrite over any existing agents that are…
Error message "Collation of Latin1_General_CI_AS which does not match the KSubscriber database."
Question: After updating to Kaseya 2008 SP1, you see this message up on login The Master database in your SQL Server has a collation of Latin1_General_CI_AS which does not match the KSubscriber database. Answer: This mismatch occurs when the KSubscriber database has been restored to an SQL Server that has a different…
How do I prevent group creation by end users when installing the agent?
QUESTION When using an agent deployment package which is configured to prompt user for machine ID, user is able to create a sub-group by entering a period in the machine name. For example entering ws1.client will create a machine ID called ws1 in a sub-group called "client" under the group the package is pointing to. How…