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Kaseya Anti-Malware upgrade to Malwarebytes Endpoint Protection
Malwarebytes has discontinued support for MBAM 1.8 recently on which KAM is based and we are upgrading our KAM customer base to the next version of this product under the Malwarebytes brand. All Kaseya customers with a valid KAM subscription will be migrated to Malwarebytes Endpoint Protection, the latest generation…
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KAM's Detection Page Does Not Display Any Detections
Problem: The Anti-Malware>Detections page does not display any detections: Resolution: This can occur from two possible cause: * There is a detections and/or machine filter that is causing the page to render 0 results. * The database table that holds the detection information has grown too large and is no longer rendering…
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KAM - Command to Delete Quarantine Files
PROBLEM How to delete quarantine files via command line for KAM (Malwarebytes) SOLUTION Running the following command will delete the quarantine files in the "Quarantine" tab of the Malwarebytes UI. CD to C:\Program Files (x86)\Malwarebytes' Anti-Malware\ - for 64 bit machines or C:\Program Files\Malwarebytes'…
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KAM definitions are not updating (Error Code 0)
PROBLEM Endpoint machines with Kaseya Anti-Malware are unable to download latest Database Definitions. Kaseya UI shows the "Virus Definition Out Of Date" flag: Endpoint machines have the same status: Symptoms: Manual Updates (from Kaseya Console) and Scheduled Updates (using KAM profiles) execute the following command on…
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KAM - I cannot see a profile that was created by another user
Question A user created a KAM profile but I am not able to see that profile, why ? Answer The profile is only visible if the profile was created by you or if the profile is assigned to a machine assigned to the scope that you are using.
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KAM install-General Troubleshooting
Problem: KAM install-General Troubleshooting Cause: 1. KAM install starts from Kaseya but fails on the endpoint 2. KAM install does not show up as scheduled in Kaseya 3. KAM install starts from Kaseya VSA but the agent procedure log says scripts are failing 4. KAM install starts from Kaseya, installer does not download or…
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Classic KAM Module - Install request timed out
Problem Kaseya Antimalware (KAM) install fails and logs the following Install Error :- Failed: Install request timed out And the KAM Install Log (located under the working directory of the agent) shows the following error:Error writing to registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce…
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KAM - How to report a false website blocking
Problem When I go to a website Malwarebytes' displays a message that the website is blocked, even though the website is legitimate and should not be reported as a threat. How can I report this false threat to Malwarebytes'. Resolution Before you submit a request, please read the following KB…
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KAM - I get a notification that the website is blocked
Problem When I try to hit a website, I get a notification that the website was blocked, how do I resolve this ? Resolution You can exclude websites using the profile. Go to the KAM profile page and under Exclusions do the following: You need to use the IP format (xxx.xxx.xxx.xxx) when trying to exclude the website.
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FAQ - Malicious Website Blocking
Question In v1.40, Malwarebytes introduced Malicious Website Blocking into Malwarebytes Anti-Malware, to prevent the user being infected in the first place. The following is information on what this does, and how it works. Answer What does Malicious Website Blocking do? Malicious Website Blocking provides an additional…