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How To Report False Positives To Malwarebytes'
Problem: In some instances, the Malwarebytes' software will detect files as a threat even though they you know they are not. Cause: While Malwarebytes' tries its best to avoid such situations, it may still happen Resolution If a file that you know is not a threat but keeps on getting detected as a False Positive, please…
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How To Use Procmon To Gather Logs
Question: In some instances, Malwarebytes' Support will require that you run ProcMon on your machine so they can investigate the issue that you are having Answer: To collect the log, please do the following: 1. Download ProcMon from this link: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx 2. Extract ProcMon…
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Can I get rid of (Kaseya) branding from my Anti-malware?
Problem Can I get rid of (Kaseya) branding from my Anti-malware? Solution : In the current versions of Kaseya, it is not possible to get (Kaseya) branding off the anti-malware. Applies to Kaseya VSA - V6.3 and above
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How to test if the AM Scanner is detecting threats
Question How do we confirm if a file is being detected as a threat when running a scan on Malwarebytes' ? Answer To test if real-time scanning (or any other scan type) is working, you can use the eicar files that are available for download on the following link: http://www.eicar.org/85-0-Download.html Some of the files…
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How to update MBAM when using a third-party firewall
Question I am using a third party firewall on my machine. What IP and services should I whitelist so that MBAM can get the latest update definitions ? Answer Allow the following two files through the firewall for updates to occur C:\Program Files\Malwarebytes’ Anti-Malware\mbam.exe C:\Program Files\Malwarebytes’…
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How do I manually install Malwarebytes' on an agent
Question How can I manually install Malwarebytes' on one of my agents ? Answer Manual installs of Malwarebytes' are not supported by Kaseya. The reason why is that the KAM license that gets applied to the agent will not get applied correctly, resulting in the KAM license expiring sooner than the 365 day life expectancy. If…
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Script Never Schedules After Clicking Install, Assign Profile, Scans, Update, etc.
Problem: When I click on install, assign a profile, scans, etc. I do not see the script scheduled Cause: This is mostly due to the Kaseya Anti-Malware Service or Kaseya Agent Endpoint set to Stop Resolution: On your Kaseya Server, open CMD as an Administrator and type the following command: services.msc This will open the…
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Kaseya Anti-Malware Clean Uninstall Tool
QUESTION How can I remove a previous Malwarebytes' install files from a system I am attempting to perform a clean install from? RESOLUTION If you are experiencing issues installing or reinstalling Kaseya Anti-Malware(KAM), or you are having difficulties uninstalling, confirm if Malwarebytes is already installed on the…
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MBAM scan log directory
Question Where are the Malwarebytes scan logs located on the machine directory for Classic KAM and New KAM? Answer If you schedule a scan on demand and/or use the profile to run the scans, the logs will be located in: <partition_id>:\<working_directory>\KAM\MBAMLogs\ Classic KAM New KAM…
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KAM System Requirements
Question What are the hardware specs, software and operating systems requirements for each manageable machine ? Answer Requirements for Each Managed Machine: * CPU: 800Mhz * RAM: 2048 MB * Disk space: 25 MB * Microsoft Windows 7, 8, 8.1, 10. * Microsoft Windows Server 2008/2008 R2, 2012/2012 R2, 2016. * Apple and Linux are…