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Changing the PUP settings via the registry key
Question: How do you change the PUP settings on Malwarebytes' Answer: By default, the PUP setting is set to "Show in results list and do not check for removal". Since you are unable to change the PUP settings via the KAM profile, you will need to either manually change it from the MBAM UI or modify the registry key. the…
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KAM Scans Are Not Running Silently
Problem: The Flash scan does not run silently. The scan runs and the MBAM UI window opens up. Cause: The 'Flash scan' scans after a successful database update, the scan is not silent and is not run by system account Resolution: Please schedule a Flash Scan 5-10 minutes right after the scheduled update
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Diagnostic Tool for Malwarebytes
Question: How do I use the Diagnostic Tool for MBAM? Answer: MBAM-Check is a diagnostic tool made by Malwarebytes to help check for installation or configuration issues with Malwarebytes Anti-Malware: http://data-cdn.mbamupdates.com/tools/mbam-check-1.10.0.1000.exe A log called CheckResults.txt will be saved on the…
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Files still get detected even though Exclusions where added
Problem: Files get detected during a Scan even though you added the file on the Exclusion(s) via the profile. Cause: The profile did not properly get assigned to the machine Resolution: If you added the exclusion(s) to the profile and assigned the profile to the machine, login to the machine and open the Malwarebytes' UI…
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I need to work out how many KAM licenses I need to purchase for the coming year?
Question: I need to work out how many KAM licenses are required on our VSA for the coming year? How can I find this out? Answer: In Info Center you can create a Anti-Malware Licensing report. This will show a summary of your overall licensing details plus it will give you a breakdown of: - How may licenses will expire per…
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Error in Server Response - /ksccontrollers/KAV/AMInstall.rails
Issue When trying to install KAM on an endpoint, you receive an "Error in Server Response" for AMInstall.rails Cause What causes the error is the c:\Windows\Temp\ folder being filled up with tmpxxxx.tmp files. This is confirmed with the following Microsoft KB…
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KAM Install Fails With "Unable to expand User Shell" in Install Log
Problem: KAM installation fails with "Internal error: Failed to expand shell folder constant "userappdata" (install log located in <kworking>\KAM\logs) Solution: As indicated in the Malwarebytes install logs, this may be attributed to a Microsoft issue on that endpoint. It has been recommended by Malwarebytes Support to…
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The current database is not supported by this version of Malwarebytes' Anti-Malware. Please download the latest version of the program.
QUESTION Why am I getting a "The current database is not supported by this version of Malwarebytes' Anti-Malware. Please download the latest version of the program." pop-up on my machine? ANSWER Malwarebytes' is no longer supporting Malwarebytes' Anti-Malware version 1.50 so you will not be getting the latest updates. You…