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End-of-life notice for Kaseya Antivirus (KAV)
Given the FCC’s recent decision to add Kaspersky to its National Security Threat list, we are urging our small number of remaining KAV customers to upgrade to our best-in-class AV solution, powered by Bitdefender ASAP. We are terminating support for KAV on May 31st, 2022 so upgrading to our new, comprehensive, and safer…
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I am getting a "Antivirus protection expired" message on our endpoints.
Problem Many users are seeing an "Antivirus protection expired" message with the only options being to Renew or Uninstall. They cannot click on anything else while the error is on the screen. Our Kaseya shows an expiration date of next year. Running an update from the VSA does not resolve the issue. Cause The license is…
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KAV installation fails with error "There is not enough space on the disk..."
Problem: KAV installation fails with the following errors: There is not enough space on the disk. : Script error. util.extractFiles@extract OR There is not enough space on the disk.. : Script error. util.downloadFiles@downloadFileUsingPeerToPeer Cause: The drive that is assigned to the temp path in environment variables…
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KAV Installation Fails with Exit Code 255: "Install failed, exit code 255".
Issue: While updating Kaspersky, the installation finishes with the following error: Install failed, exit code 255. Resolution: There are two ways to resolve the error - see below: Option 1: Clear the pending error and apply a new profile via "Antivirus > Machines > Actions button": Option 2: Perform a "Repair Antivirus…
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KAV Detection logs
Question: Where are the KAV detections saved on the Kaseya Server, database, and the endpoint? Answer: KAV detections are not stored on the server. Detections are stored in the database in this table - SEC.DETECTION. Detections are available from KES GUI. KAV definitions that are updated by the 'Update' scheduled procedure…
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Patch 9.4.0.35 and Schema removes the CSS folder for Classic KAV/KAM
Problem: After upgrading my Kaseya Server to the latest patch for VSA 9.4, and running a re-apply schema, the CSS folder for Classic KAV and KAM is removed from the folder location: <Installed drive>:\Kaseya\vsaPres\App_Themes\2\ Cause: The problem is between the KInstall (VSA Core) and Classic KAV/KAM installer. The core…
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Kaseya Antivirus to Webroot Migration.
Transitioning to Webroot from Kaseya Antivirus is a hassle free process. When receiving your Webroot Global Site Manager details you then have all you need to continue the process of adding site keys for each organization you have or you may instead create the API key for this module to assist with generating Webroot Site…
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Why Am I Not Able To Take Actions On Threats With 'Detected' Statuses
Question Why Am I Not Able To Take Actions On Threats With 'Detected' Statuses? Answer According to our documentation, the status Detected indicates that Kaspersky made a detection but no action was taken: not quarantined, deleted, etc. This can potentially be an active threat. What this means is that the threat was…
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Antivirus (Classic) Profile Migration Notes
New Settings Antivirus Defaulted Profile Properties When migrating clients from Antivirus (Classic) to the new Antivirus module, newly added profile settings use the following defaults since they were not available in Antivirus (Classic). Protection * Options * Enable Advanced Disinfection Technology * Objects For…
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Anti-Virus and Firewall Exclusions and Trusted Apps
The following list of exclusions and trusted apps are needed to ensure any Anti-Virus coexisting with the Kaseya Agent allow it to function appropriately: Exclusions * <agent working directory> * C:\Program Files\Kaseya\ * C:\Program Files (x86)\Kaseya\ * C:\Program Files\Kaseya Remote Control\ * C:\Program Files…